Welcome to the [eufy Essentials Vol.05]. In this column, we will strive to bring you various tips and tricks for using eufy products, to enhance your experience!
What is Cross-Camera-Tracking?
A simple video to understand. (At the end of this post)
In most cases, it is easy to get good splicing results. However, there are still some situations that may affect splicing accuracy probabilistically.
1. Blurry Image
The following situation may occur with at least one camera: People appear blurred in the picture because the camera is mounted too high, people are too far from the camera, or the camera lens may have fogged up early in the morning.
Advice: Adjust the camera position and angle.
2. Blocked View
The camera has an obstacle blocking the view of people.
Advice: Adjust the camera position and angle; Remove obstructions or clean off any dirt, etc.
3. Unsuitable Viewing Angle
At least one camera has an excessively large tilt angle, causing the AI to fail in recognizing the object in the frame as a human, because humans are upright, not tilted.
Advice: Adjust the camera position and angle.
4. Human Behavior
Changes in clothing or behavior as a person moves around may result in them being recognized as different people. For example, a person might be walking in front of camera A, but riding a bike in front of camera B. Or a person might put on a jacket in front of camera A and be seen walking without it in front of camera B.
Advice: Update the Homebase3 to the latest version to gain the most powerful capabilities.
5. Lighting Conditions
Black and white night vision video is challenging to track. Changes in lighting conditions, such as a person moving from bright outdoors in front of camera A while to dark indoors in front of camera B, or in and out of sunshine can affect recognition.
Advice: Adjust the camera position and angle; Add lighting to the environment.
We have tried numerous rules to retrieve as many associated videos as possible.
However, if you come across these situations, try the following:
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Adjust your camera. For instance, try changing the viewing angle, altering the installation location, and adding lights to the environment to assist at night.
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Find missing clips using the “search” feature on the tracking video player page.
- Mark the issue on the tracking video player page and share videos with us to investigate and improve results with future updates.
Additional information
The requirements for this feature：
- At least 2 eufy cameras
- Homebase*1
Contact us
If you encounter any problems during use or have any other questions, please contact our customer service team through the following channels:
1）eufy Security app → Help → Call us/Feedback.
2）Ask your questions here at the bottom of this post.
3）Send us an email: `support@eufylife.com
We will get back to you as soon as possible. Thank you for your support.
