All cameras OFFLINE

eufy Ask Community
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1

I have a Homebase 2 with 3eufycan 2C and one 2C pro. As off two hours ago all my cameras appear offline in my app UI. They appear as Paired Devices, but I can’t use them to watch or they are not giving me sounds when someone walks in front of them.

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2

See if restarting the HomeBase helps.

  1. Open the app and go to HomeBase Settings > select Restart Device.

If that doesn’t work, then… Try a restart this way.
2. With the Ethernet cable connected to the HomeBase, simply unplug the power adapter from the HomeBase and wait 5 minutes then plug the power adapter into the HomeBase again.
If still no good…
3. Try restarting / reboot your Wi-Fi router.