Battery dual doorbell lights do not work

Only had this a few days. It updated during initial installation.
All functions seem to be working fine as far as i can tell. However, The lights on either side of the lower camera have never come on, and no setting i can find will alter this.
Im wondering if this may be in response to all the battery life complaints. Im wondering also if i have too much ambient light on my front porch. There is a good street light fairly close to me and the location is hardly what id call dark. If it matters, i dont know. Ive never seen them work.
Any ideas ?

I think if you turn off Auto Night Vision the lights will turn on to record in color in the evening?
I Don’t have that doorbell.

Thanks for your suggestion. I’ve had that setting turned off. It makes no difference unfortunately.