I’ve disabled my Amazon eufy skill then re-enabled it and now it’s working again.
Strange
Just want to share my update and hopefully clarify for others who are still confused.
Today, after being broken since June 19, my Eufy C30 doorbell finally triggered my Alexa routine again — without me doing anything (no reset, no reinstall, nothing changed on my side). It just started working again.
Coincidentally, I noticed at least 3 other users today in this thread have also confirmed the same thing: suddenly Alexa started working with their Eufy doorbell again.
This proves 100% that the issue was with the Eufy Security Alexa skill or back-end service, not our devices.
In my case, I submitted logs multiple times to Eufy support, only to be told they expired or that my device was faulty. Eventually, I was given a 70% discount voucher to buy a new device — but now, clearly, the original device is fine. The fault was never the hardware.
I hope Eufy support takes this seriously and learns from it. Please don’t keep blaming users’ devices when the real issue lies in your system.
Sharing this for everyone’s reference — so you know you’re not alone, and you’re not going crazy. It’s a software/service problem, not your doorbell.
did you enable Alexa+? I did the early invite and now my Ring Doorbell works whenever it pleases… Half the time it doesn’t work and I get no video and no notifications so I rolled my Alexa+ to regular Alexa… I found this message because I was searching for the same problems with my Ring Doorbell door…
Hi. Sorry I’ve not been on for a bit. Yes it will ding dong in a normal echo dot and say someone is at the front door. It can be used to trigger routines like most things. Although with the Tapo stuff, you can also do routines within the Tapo app too. Like turning lights red when doorbell rings etc. Good to hear that Eufy have sorted the Alexa issues anyway. Although I’m still happy with the Tapo and the battery life is miles better too.
That’s really frustrating! The doorbell works fine in the app, but Alexa routines just stopped triggering, which seems like a cloud/skill issue. You’re not alone—others reported similar problems around mid-June. Hopefully, Eufy reviews the logs and releases a fix soon.
Is anyone having this issue again? I just got a E340 and it will announce when it detects a person on my echo device but it doesn’t play a chime when the doorbell button is pressed. Seems like a similar issue to what was happening in July.
Yes, i have the same problem sinds a couple of weeks now,. no chime on doorbell or notice “some one at the doorbell” on the Alexa Echo’s have these just to expand the doorbell in my other rooms. did all the un-connections / re-connection tips / Alexa skills all is working in the amazon app even the live feeds from the doorbell camera. the systems is also in use for some kind of alarming system when some one is around the house who shouldn’t be there in the night time. unfortunately there is no sound on the devices anymore. #TheNetherlands and now No Christmas chime through the house when some one is at the door bell ringing 
I am having the same problem with the routines. I have routines attached to all my eufy cameras. They trigger an announcement and turn on bright red lights outside. But about 2 weeks ago, they stopped working. Alexa says it is the Eufy settings. I have disable/enabled, restarted homebase, turned off wifi, everything. Nothing is making the routines work. I created new routines after restarting everything. Still nothing. Very frustrating.
Having exact same problem here on a new install of a Eufy Video Doorbell E340. Submitted a ticket, but no solution. Anyone get this working?
Hey! I had the same issues. I followed the same steps. Several times. But what I think actually worked… I went into the Eufy App motion detection settings and the settings had defaulted to only detecting people. My guess is there was an update that caused an issue with communication between Eufy and Alexa. An unintentional consequence of new coding.
When I changed the setting to detect all motions, the Alexa routines began working again. I will definitely give Eufy customer service credit (although I fixed it myself) because their response time was impressive. They also followed up later (thru email) to make sure that everything was working.
I’m having the same problem