Hi All,
I’ve had Eufy products for a while now and been pleased with theirperformance. On the back of that, I recently ordered additional Door and Motion Sensors direct from Eufy.
Unfortunately they were damaged in transit and here’s where the problems starts. I noticed the order was damaged from the Tracking link Eufy sent me. Amazon had marked the shipment “Undeliverable, Damaged return to shipper”. I then contacted Eufy, supplying screen shots of the Tracking and asking when I’d receive my order as they had to resend new items.
Since then I’ve confirmed to Cherry, the only Customer Service Agent Eufy seems to have, anywhere in the world from posts in this forum, my order number and address a few times. Each time asking when I’ll receive my new order, but this is a question Cherry seems to avoid.
Has anyone had a similar experience and knows how long it takes Eufy to resend an order, or how to get Cherry to answer a direct question?
Many thanks folks.