Does anyone else have an issue with the S3 Pro not retaining the night vision mode you select? I set all 3 of mine to standard. When I do, I check to make sure it is working correctly, which it usually is, but later in the evening, I check my camera when I get an alert or just out of curiosity and it is set to infrared. If I try to change it back to standard, it won’t change. I have to leave it on infrared and turn on the spotlight, then change it to standard. It does this no matter what night vision mode I select. I have reset all of the cameras and added them back to my Homebase 3, and they still do the same thing.
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I’ve seen a similar issue. I tried changing the default setting then changing it back to what I want. I’m also seeing videos and images taken at night switch between infra-red and daylight throughout the night, no pattern that I can figure out.
had some images last night that were massively over exposed, as though infra red lights came on but cam was shooting standard.
I think there is something wrong with how the cameras hold the settings.
you can uncheck this option to keep infared led off.
I’ve had that exact issue. Not sure if it’s a software or hardware issue.
resetting the device
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Please make sure the app is Mega v5.0.22 or later. The Enhance Lighting toggle can disable the night vision IR light in Standard night vision Mode.
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I have app 5.023. I have turned off enhanced lighting, reset all 3 of my s3 pro’s and tried all the setting including spot light. they all at some point switch to night vision ir. it has just started happening with in the last 2-3 weeks. ive had it happen in the past a little bit after I bought the cameras but they started working soon after. could it be a firmware issue? I have system 3.1.1.7 and sub ver 0.0.8.1. in all 3. home base 3 is on firmware system 3.6.4.3 and sub version 1.4.0.8.
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If the issue still persists, we suggest providing us with the following information, and send a email to our support team(Support@eufy.com)
, they will help you solve the issue:
-Upload the device logs
-the device SN
-if possible( an exact time when the it switch to night vision IR)