I have four S3 Pro cams installed, but Video Settings / Night Vision on each does not show a choice for Max Color Vision, just B&W or Color with spotlight. What am I missing?
Have you checked to see if the cameras require a firmware update?
Is the eufy Security App up to date also?
You should see option like this or similar after you tap on night vision.
Thanks, jd164! I’ve never seen “Daylike” as a Night Vision choice although my S3 Pro cameras, HomeBase3, and eufy Security apps (both Android and iOS) are all up to date. I’ve tried changing settings like streaming and storage resolution, but my only Night Vision choices remain B&W, Color with spotlight, or off.
Any ideas appreciated and guess I will try customer support.
Order same too, waiting for delivery hopefully meet up to expectations.
@ben11813 hi, well I don’t have that camera. Though I’m wondering when you added +device to the app you chose the correct camera?
anyhow, open the cameras settings and post a screenshot of that and also tap on General and post a screenshot of that also. Just want to see what the camera is listed as.
Now open up Live View by tapping on the play button on one of the cameras View,
Do you have the options like below.
Wow, jd164, you figured my problem out, or at least the problem area. Settings / General/ About shows all four of my S3 Pro cameras as model “eufycam S330”!
So I thought I’d screwed up the install, but when I remove a camera and then add it back as an S3 Pro, it gets recognized as an S330 again. In fact, I’ve done this several times now, with camera reset and homebase restart in between. Even the sync button / discover routine shows an S3 Pro, but then the system thinks it an S330 and does not show the Live View night vision modes in your screenshots.
But I have a ticket open with Eufy and now I can better explain the problem to them. THANK YOU!
Hey, Ben11813 it looks like we may have stumbled a pond something?
So the App thinks it’s an S330
Interesting… I can see now why it’s not displaying certain options for it.
Looking at the screenshot you posted of the serial number T8160 it should be T8162 for the S3 Pro.
I’m wondering if they embedded the wrong serial number info into your camera in error.
Check to see on the bottom of the camera the serial number that’s printed on it and see if it matches what it shows on About Device.
OMG! Getting old and confused sucks! Right up until this moment I thought I had bought four S3 Pro cameras and that’s what I saw on the invoice, in my hand, and mounted on my house. But they are S330 cams, so the eufy app and homebase have been doing the best they can for me all along.
I’m deeply embarrassed, but also grateful to you, jd164, for guiding me to the truth.
no problem Ben… Happy to help out and we figured it out
Thanks.
So now you need to add them back into the app as S330 cams.
Update them
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