Got a problem with door sensors.
All 3 installed correctly, minimum gap of magnet and correct orientation.
All functioned well on test, a couple of days later one door then another show as open in the App.
Open the door and app warning shows door opened then closed when door closed. One sensor gives the notification open and closed but the remains open in the app.
@mic995 Agreed. Fortunately, I havenāt had any of those false alarmsā¦yet. For the most part I get theā¦reads open, when itās actually closed. Itās starting to happen everyday on at least one sensor. Where as before it was about once a week.
Same problem here. Last status event was ādoor closedā but showed up as open in the app. Must be related to the homebase firmware update a while back.
@ahuntjens Unfortunately, thatās their canned email response. Iāve seen it way too often . However, most of the time (not always)ā¦it means they are at least aware of the concern and will address the issue anywhere from 2-3 weeksā¦to even 2-3 months, LOL!
I have reboot the base, and re installed the application still the same issue. Strange thing is that it started to work a little bit better when I have activated the push notification. But then got some random working stare. I did not notice this issue few weeks ago. What a shame.
This problem obviously doesnāt cause issues for everyone. I have 6 entry sensors plus 2 motion sensors and all have been working flawlessly for over 6 months. I have the latest app and firmware for all my devices. Since the sensors use 920 Mhz instead of 2.4 Ghz, maybe there is local interference on those frequencies.
@ahuntjens Stay positive! For the most part, Eufy addresses many of their issues. ESPECIALLY on the hardware side. They will replace their products pretty quickly if you report it. So thatās a an A+
My concerns are usually within their software updatesā¦because those are much harder to identify. Way too many variables. What doesnāt work for some, works for others and vise-versa. What worked well, after an update, no longer works, etc.
Iām having similar issues, though slightly different. Our door sensors seem to be working properly (and not reporting false opens or false closes), but the Open Status Alert (where it alerts you if it remains open for X minutes) is giving false positives and the Status Check (where it alerts you if it remains open after a certain time) is giving false positives. The entry senors donāt report as āopenāā¦but the alerts are flagged regardless. Iām hoping Eufy are tracking this and this can be fixed with a software update.
Never had any problems until the latest firmware update. I doubt itās the case. I got a ādoor open after time of dayā at 5pm while itās set at 11pm. Thatās not interference, thatās homebase bugginess.
I have the same issue that the door sensor appears open in the app but none of the āsensor still openā alerts are triggered.
I tried removing the app and reinstalling (android) but this has not fixed it. This issue started after the last app update.
Other issues occuring after last app update are the Auto Night Vision switch not working as expected for Eufycam e and a 2K doorbell. On the doorbell the night vision will not turn off, on the cam the night vision should have been on according to the app but it didnt turn on when motion was triggered.