Has anyone had this issue? We’ve that the set up with the Homebase for a year and all was well until 2 months ago we noticed that there is no motion detected or recorded when someone comes towards the doorbell when ‘Away’ mode is set. It does alert when the doorbell is rung but still no recording. And we do get alert and recording when the indoor camera inside the house detects movement.
Not getting much help from Support emails as I think it’s a bot replying, suggesting to switch doorbell off then on! It doesn’t have an On/Off switch!!
Yep those are already ticked
I have this also, only just started doing my it maybe a couple days ago, trying option settings on and off work temporarily but the next day won’t detecting me arriving or leaving for work…
So you’re saying that the doorbell records and notifies when you’re in Home mode but when in Away mode it doesn’t work?
In the doorbell settings there should be an on-off switch that you can toggle.
The physical way to turn the doorbell off would be using the sync button, but that might cause you to have to re-add the doorbell back to the app as if it was a new device being added.
No I didn’t say that. I said I get a notification and recording from the camera inside the house but not from the doorbell camera.