Eufy S3 Pro camera system will NOT ignore familiar faces

I installed the S3 Pro system around a month ago. I have continually trained the system to recognise me and my wife, but every time we are within range of one of the cameras, it prompts an alert: “someone has been spotted…”

I bought the system because of the much-acclaimed AI capabilities. Can this be corrected or have I wasted my money?

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I’m having the same issues