Hi
I have recently installed Eufy S340 at main gate, as per installation guidelines, I installed on advised height, after successfully working for 3 months, suddenly pan & tilt stopped working, I tried to calibrate but failed. Now since 2 weeks I have to manually remove and install so I can see pan & tilt working for few minutes and then cam became stuck again. I tried restarting camera & home base, uninstalled camera and reinstalled options several times, but it didn’t work.
Kindly can someone advise correct way to fix this issue.
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Just out of curiosity what is the weather Ike in your area? I tend to have mine freeze up on occasions when the temps drop well below 32F o 0c
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Hi scott,
Weather is normal after winter. Min 50 F - max 75 F
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If you continue to have problems I would contact eufy support.
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I did but not convincing support from them. They referred me to the local vendor from where I have purchased.
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Had mine for 2 days and it has been stuck as well. It thinks its position is off my 180 degrees. I regret my curiosity to see what “calibrate pan and tilt” meant. I should be renamed to “uncalibrated pan and tilt”.
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I had this problem with my first S340 for my front porch./ I purchased it in December 2024. By early Jan 25 due to the minus 2 degrees (North West 
) . The pan and tilt rotation ring froze. I managed to defrost it on three occasions. Yet still had a rotation problem when the temperature raised.
I contacted Customer Service via email. They provided me with a new S340.
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Try cleaning the rotation ring by gently blowing air through it to clear any debris
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