Eufy S340 Pan & tilt stop working

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1

Hi
I have recently installed Eufy S340 at main gate, as per installation guidelines, I installed on advised height, after successfully working for 3 months, suddenly pan & tilt stopped working, I tried to calibrate but failed. Now since 2 weeks I have to manually remove and install so I can see pan & tilt working for few minutes and then cam became stuck again. I tried restarting camera & home base, uninstalled camera and reinstalled options several times, but it didn’t work.

Kindly can someone advise correct way to fix this issue.

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2

Just out of curiosity what is the weather Ike in your area? I tend to have mine freeze up on occasions when the temps drop well below 32F o 0c

3

Hi scott,
Weather is normal after winter. Min 50 F - max 75 F

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If you continue to have problems I would contact eufy support.

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I did but not convincing support from them. They referred me to the local vendor from where I have purchased.