eufy Security Solo IndoorCam E220 failing to pick up sound

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Hi All,

eufy Security Solo IndoorCam E220 failing to pick up sound

My camera is not picking up sound. I’ve tried the following:-

1)Switch device on and off.
2)Update firmware.
3)Restart Homebase.
4)Check volume settings on two different iPhones and iPads
5)Microphone, audio and speaker are all on.

NB all other cameras sound is fine.

Thanks

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Hey, sounds like you’ve already done most of the right troubleshooting steps. Since your other cameras are working fine and it’s just the Solo IndoorCam E220 having the issue, it’s likely specific to that unit.

All that would be left would be to restore the camera to factory settings and re-add it.

Just press and hold the Sync button on the camera for about 10 seconds until you hear a beep or see the LED flash. That’ll reset it and you can set it up again in the app like it’s brand new. Sometimes that clears up weird bugs like this.