everything set up and working but once I leave the property I’m no longer able to see the live view? I have purchased the cloud storage also. any advice much appreciated #gettingstarted 
Hi, what’s the specific issue? Please paste the screenshot here and let me help you.
I have the opposite problem. And still not sure what the issue is.
Hope ur able to figure it out
Hi there! Sorry for the hassle. Could you drop an email to support@eufylife.com? I’m sure we can figure it out! Please share your ticket number if you have contacted us earlier, for faster case resolution.
Additionally, if you have the device’s SN , that would be even better. We will have a dedicated engineer follow up on your issue.