Eufy base issue, Unable To Create Customised Security Mode, every time comes up this (-129) error messages, happen on both my eufy home base with back up battery and home base 2 models, no issue last month.
I also find a similar post as well, apparently many people and more is having or will have this problem.
Yep the post mention was originally raised by myself to Eufy, I have over 20 mails back and forth with their support team with all sorts of recommendations and actions to resolve, the last one was to replace the HB!
Even asked to reset the HB which in my case is not really viable , this has clearly come from either app or HB firmware update which has messed this up.
Just got firmware update pushed over, issue still same…
At first Eufy told me it was an app issue (to do with my iPhone/iPad). Then they said it was an issue with the HomeBase and I’d need to factory-reset it, which I was very reluctant to do. I emailed them and asked them to confirm that it was definitely a HomeBase and not an app issue andand got no answer so I went ahead and factory-reset it (I couldn’t wait any longer). It worked but I lost all my data and had to set-up all of the devices on that homebase once again.
The CS contact has just emailed again to say that it is an app issue not a HomeBase issue (which I find very hard to believe). Obviously it’s too late for me to test their latest theory but, in case anyone is is still having the problem, it might be worth referring to what they have told me. They have asked for the serial number of my HomeBase so that they can fix the issue.
tried everything mentioned above and still not working