Anyone else seeing this issue ?
eufy works. It records and plays videos.
I can change modes with the App.
I can ask Google Assistant to “Disarm” eufy. This works.
But when I ask Google Assistant to “Hey Google, set my eufy HomeBase to Away mode” it says “Sorry I did not understand”
The fact that it will obey the Disarm command would suggest that it is not an account, configuration or network issue.
Anyone else seeing this issue ?
Hi, thank you for your feedback, I’ve already passed this request to our development team.
Oh I didn’t realise you can control it with Google at all! Bummer you have that weird issue though
Yep. It stopped working a few weeks ago.
YES. I finally found someone else posting about this issue! After talking to Google Home support, it’s apparently a common issue that people have reported about with Eufy Security. Mine stopped working sometime back in April.
It used to work so seamlessly for me! I would be able to tell Google, “Set [device name] to [security mode]” and it would work perfectly. I even had automations and routines in the Script Editor that were working great as well. But now, only saying, “Arm the security system” and “Disarm the security system” works. And those only switch Eufy Security to Away and Disarmed modes. None of my custom ones.
This was working before. I used Google Assistant to change modes to Home and Away every day. It stopped working a couple of months ago.
Has there been any progress ? Has the issue been retested and reproduced ? I received an email saying this was a known issue. But that was weeks ago. Has there been any progress ?
Same for me…worked for a while including Homebase 2, now the last couple of months it doesn’t…I tried all the support steps and they still nothing …email support is clueless.
I went into the settings of Eufy and set it myself without asking Google it is very easy to do it yourself without asking Google to take you there.
This is not okay. Eufy advertises the Homebase (as well as their entire ecosystem) as compatible with Google assistant. While I can understand some compatibility issues as API’s and software evolve, a feature that was available and working well but is now gone for so long is clearly intentional.
To my eyes, it seems like the ability to utilize your Eufy system from outside of their app (and away from ads) was not acceptable to them so they have intentionally killed the API for it. According to a reddit post here a user received a reply from Eufy flat out stating they no longer support that feature. And from the verbiage of the response he received, they have no intent on restoring that functionality.
I used to HIGHLY recommend Eufy to all friends and family and have single-handedly converted 3 families to the platform (multiple cameras, homebase’s, entry sensors etc) but will not recommend them anymore. Their claims of compatibility with Google are incredibly misleading when all of the other major security platforms that are compatible with Google allow mode switching.
No
Please check whether there is an update on this issue.
Is it working in some countries and not others ?
Has it been retested and reproduced ?
Any update on a fix ?
Does Eufy still support Google Assistant integration or is this false advertising ?
@jus2067 @jja437 Hi, sorry for the late response. For eufy Security, we do have integration with Google Assistant, here’re the commands to invoke Google Assistant:
https://support.eufy.com/s/article/Using-Google-Assistant-for-eufySecurity-Devices
For the case @jus2067 mentioned, was to set Security Mode via Google Assistant, we have the commands like ‘OK Google, arm front door’, ‘OK Google, disarm front door’. After testing command like ‘OK Google, set front door to Away mode’ these days, Google Assistant returned failure via its API. We’ll keep communication with Google to investigate more commands to bring better experience to our users.
Thanks for your support.
Based upon community testing, the failure is coming from Eufy and not Google’s API.
The ability to change the security mode via Google Assistant/Home is paramount, at least to myself and some others. Please restore that function ASAP.
Thanks @Kangchao .
It is good that you have confirmed the defect.
But it has taken too long to get this confirmation.
It should be easier to raise defects and have them verified. It’s been months and I am guessing that it is only now that investigation / resolution will begin.
This was working. It needs to be fixed.
It’s likely that many people use Home and Away and not Arm and Disarm.
I leave external cameras on permanently and switch internal cameras on when we are Away.
Disarm is useless to me as it will turn off all cameras.
We need Home and Away modes fixed.
As I recall your documentation provides the correct wording for changing modes for Home and Away. You should have regression test cases for this wording. Your Dev team should be running regression and finding these defects before your customers.
Thanks, never knew we can use google