Hi,
Today I had 10124 credits on the eufy fan centre
Today I redeemed the 10,000 credits for the £100 gift card
My 10,000 credits was deducted from my account know my account has 124 credits left
I cannot see on the redeemed history the 10,000 was redeemed?
This must be a system error on the app
Usually when I redeem I get a order number and it shows up on the redeemed history
Nothing showing on my history and my 10,000 credits has been taken and missing from my account?
Can anyone help?
Thank you for bringing this to our attention, and I’m sorry for any inconvenience caused. I’d like to help you resolve this issue as soon as possible.
To clarify, could you please confirm the following details so we can investigate further:
1.Did you receive any confirmation (such as an order number or email) after redeeming the 10,000 credits for the £100 gift card?
2.Have you checked your email inbox (including spam/junk folders) to see if the gift card or any related confirmation was sent?
3.Could you let us know the approximate time and date when you redeemed the credits?
It does seem unusual that the credits were deducted but the redemption is not showing in your history. Once we have these details, we’ll be able to look into this matter more thoroughly and provide you with an update.
Thank you for your patience, and we’ll do our best to resolve this for you quickly!
Keep us updated Kaw338 I have over 10000 points and was going to redeem also but you got me nervous
Hi, I have contacted eufy support via email they we’re brilliant, it’s all sorted know they have now emailed me the £100 credit voucher all ready to use, thank you eufy support for quick and efficient response and resolving my issues with 24hours