HomeBase 3 video archive fails, crashes, restarts

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Anyone else have this problem, or know how to get around it?

My HomeBase 3 randomly crashes during video archive [to USB drive]. Sometimes it dies after a few hundred videos, sometimes it dies after a dozen. What’s strange is that it doesn’t always fail on the same video (I can retry and it might fail earlier or later). It’s awfully painful to archive videos because I have to run back and forth with a flash drive, find out where it failed, and try to adjust the date picker to start after that failure…and repeat 15+ times just to get a month’s worth of videos (at least the ones that don’t fail during copy). When it fails, the entire HomeBase crashes and has to restart, but it doesn’t notify me of anything.

I’ve tried picking smaller time periods (down to 1 day), but it’s just painful doing that—and most of the time it can’t even complete 1 day’s worth of videos without crashing the entire system.

I got a HomeBase 3 when it came out, and this problem has been there since day one. I just want a simple way to archive my videos. I wish there was an option to disable encryption entirely and let me access the files directly since the video archive option simply doesn’t work.

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Interesting, hopefully someone else will post if this also occurs to them.
Have you tried a different flash drive?
Did you report the issue to support?

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Yes, I’ve tried multiple different USB 3.0 and USB 3.1 flash drives. I also tried external USB hard drives and SSDs. I also tried formatting as FAT32 and ExFAT, and trying different cluster sizes. None on that improved anything.

I reported the issue to Anker/Eufy back in 2023. They wanted me to clear my storage. It took days to archive as many of my videos as possible because the Video Archive feature kept crashing and rebooting. That didn’t fix anything. I also replaced the internal storage—still same problem when archiving videos.

Then they told me to get a new HomeBase and reinstall everything, which I knew wouldn’t fix the problem. It’s definitely a software bug but they wouldn’t address it as such.

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