I bought my a30s to be able to sleep with a snoring husband through Amazon. I wanted to sign up for the care package and I noted I bought them through Amazon platform and it says I am not eligible.
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Hi there 
We sincerely apologize for the inconvenience and frustration this situation may have caused.
At present, the Soundcore Care service for Sleep A30 Special is still in the process of launching. We’re doing our best to accelerate this rollout, which is expected to be completed by May. We kindly ask for your patience in the meantime.
You can contact us at Service@soundcore.com, and we will provide you with alternative solutions
Warm regards,