I love the anke

soundcore
,
1

I love the anker a30 sleep buds but does anyone have an issue where 1 bud just won’t connect or if it does it’s extremely low volume compared to the other bud?

1 Like
2

Hi there :waving_hand:

Thank you so much for reaching out, and we’re really sorry to hear that one of your Sleep A30 earbuds occasionally won’t connect or has low volume. Let’s try a few steps together to see if this helps:

  1. Make sure the ear wings are installed properly and do not block the earbuds’ charging pins, as this may prevent them from pairing correctly.
  2. Reboot the Bluetooth device (e.g., phone). Forget all the previous pairing records on your device and disable Bluetooth.
  3. Full charge your earbuds and reset the earbuds as per the steps below:
  • Place the earbuds into the charging case and keep the case open.
  • Press and hold the Reset button on the back of the charging case for 10 seconds. The indicator light inside the charging case will start flashing quickly, indicating it is in pairing mode, and blink slowly once pairing is successful.
  1. Turn on the Bluetooth of your device and search for soundcore Sleep A30 and pair.

:small_blue_diamond: If the volume difference persists:
Check the volume controls on your phone.
On Android: Go to Settings > Accessibility > Audio and On-Screen Text > Audio > Balance.
On iPhone: Go to Settings > Accessibility > Audio/Visual > Audio Balance.
On Samsung: Go to Settings > Accessibility > Hearing Enhancements > Connected Audio.
Note: Adjusting balance to the left will make audio in the left earbud louder and vice versa.

If these steps don’t resolve the issue, we’d recommend contacting our support team at service@soundcore.com for further assistance — we’ll be glad to help you personally.

Thank you for your understanding and support! :blue_heart: