It’s been 1 week now my battery powered doorbell is no longer functioning correctly. I went to look at recent events and found the screenshots were pitch black. I’ve done some troubleshooting of turning the camera off for a while and back on. Didn’t fix the issue. Removing the device and re-adding it. I’ve also charged it to full capacity. None of these have worked. You can still ring the doorbell. Alexa will attempt to pull up the live feed and it’s pitch black. You can hear what’s going on but can’t see anything. Has anyone had this issue.
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How are you viewing the events? The security app or I see you mentioned Alexa. Maybe echo show?
I’ve tried to view it multiple ways. I have also gone into the app to do live view and it’s black. I can hear outside but cannot see anything as it’s a black live view
Try to force stop the app clear cache and restart your phone.
Hi, please contact customer support to confirm whether this is a quality issue.
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