Left the house due to Milton. Checked in on my cameras this morning and found that they are all offline. App says to press the sync button m my home base. Great. I am nowhere near Florida. Would have been nice to monitor any storm damage. My old security system is still online with only one camera (old Arlo) so I have at least that. My eufy system has never gone down and now, during these crucial moments, it goes offline. Not happy. I don’t suppose there is a way to do a remote reset of my home base? I already tried a restart but that didn’t seem to work.
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Oh no! Really sorry to hear. Especially with everything going on. You should be able to remote restart through the eufy Security app.
- Go to the Devices tab page
- Select the camera you want to restart
- Select the … icon
- Select the Gear icon
- Select Settings
- Select Restart Device
If this doesn’t work, I would reach out to Customer Support for additional guidance. Good luck!
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