Major Problems with Eufy App Version 5.0

eufy Ask Community
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1

My Android just got updated to the latest Eufy app (version 5.0.31_6710) and I’m having LOTS of problems!

  • cameras set to privacy mode, and cannot get it out of this mode
  • the app doesn’t indicate that a camera is in privacy mode
  • night vision no longer works for many of my cameras
  • lost connectivity to many of my cameras

Is anybody else having these problems?

I have over a dozen cameras at a remote home, and this is a disaster. What happened? Was this new version shipped before it was tested? Any timeframe on fixes?

Any way of going back to the previous version I had?

2

Welcome to the party! Issue everywhere :pleading_face:

3

Yep. Also having various issues lately

4

I went back to the old version, and everything is working perfectly!!!

5

ive had the same issue I reset all my cameras and added them to the Homebase I know it’s a pain but my system seems to be working fine again

6

I was wondering if connecting them to Homebase would help with this new version. But yeah, that would take a while to set up my cameras for that, and I like how the pictures and videos get distributed to each camera via Wi-Fi. My Homebase doesn’t have enough space to centralize everything – I just use it for my outdoor cameras.

7

Mine isn’t :sweat_smile:

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