My a20 right ea

soundcore
1

My a20 right ear buds is massively quiet next to my left I e

2

Hi there! Warm greetings!

I am truly sorry to hear that the right earbud of your Sleep A20 is much quieter than the left one. I completely understand how bothersome this can be.

If it is convenient for you, could we kindly ask you to try the following troubleshooting steps to see if they help?

  1. Sleeping on your side at a certain angle may shift the ear tip and block the mesh filter, resulting in little or no sound. Try adjusting your head or pillow position.

  2. The Bluetooth connection may be blocked by your ear/body while sleeping on your side, resulting in little or no sound.

  3. Make sure the metal mesh filter and ear tips are clean. Dirt or debris can block sound output.

  4. Follow the steps below to fully charge and reset the earbuds:
    Place the earbuds in the charging case, and then press and hold the reset button for 10 seconds.

  5. Check the volume balance controls on your phone:

  • On Android: Go to Settings > Accessibility > Audio and On-Screen Text > Audio > Balance.
  • On iPhone: Go to Settings > Accessibility > Audio/Visual > Audio Balance.
  • On Samsung: Go to Settings > Accessibility > Hearing Enhancements > Connected Audio.
    (Note: Adjusting the balance to the left will make the audio in the left earbud louder, and vice versa.)

I sincerely apologize once again for the inconvenience this has caused you. Thank you for your time and support!