My review on th

eufy Feature Faves
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41

Mine crashes every now and then, did a reset but that did not help.
Was already updated twice.
Screen says Android Recovery and suggests Factory data reset what I tried already several times. Keeps on crashing!

1 Like
42

also received mine last week. Looked nice at first. Did already a couple of updates.
But since yesterday it crashes a couple of times not sure what is wrong here.
It crashes even without touching it.

1 Like
44

Hello, this is eufy Customer Support!
Could you please provide the device’s SN and upload the logs（Swipe Down → Settings → My Device → Upload Log） so we can investigate further? Also, have you updated your device to the latest version?

1 Like
45

We’re sorry for the inconvenience. Our technical team has identified the cause, and we expect to release a new update by this weekend or early next week. Please update your device as soon as the new version is available.

1 Like
46

uploaded log
serial isT87A01T10250900E0

47

yes updated, version is V2.2.22

48

Thank you for sharing the information. We appreciate it! If there are any update, I’ll let you know immediately.

49

Could you please confirm that the SN (T87A01T10250900E0) is correct? Also, did you notice a “log upload successful” message after about 20 seconds? We’ve already reproduced the issue and found the root cause, but we want to ensure your problem matches ours. If possible, please confirm the log upload status since you didn’t find the log. Thank you!

1 Like
50

SN is correct, I did not see “log upload succesful”

51

Thank you for verifying. After uploading, please wait about 30 seconds to see if the “Log upload successful” message appears. If it still doesn’t show up, please let us know. :sob:

52

ok after 15 sec log upload success message appeared

2 Likes
53

Thanks! Hello,
We found that the SN you provided contains an extra digit “1”. The correct SN should be T87A0T10250900E0 instead of T87A01T10250900E0. We have collected the logs and confirmed the root cause is the same as we identified in our own tests. We plan to release the new version this Saturday at the latest, or early next week. Once you receive the notification for the new version, please feel free to contact us anytime.

2 Likes
54

sorry that is correct

1 Like
55

Will this new monitor work with 2 HomeBase 3 devices at once? I have 2 HomeBase 3 due to the amount of cameras and Eufy Alarm devices for my home.

56

What happened to those of us that purchased a special discount where we paid $9.99 ahead of time and were to receive the additional 15% off? Now everyone gets 15% off and we lost out on the $9.99 that we paid ahead of time.

57

The Smart Display does not require a HomeBase to function. Simply log in with your Eufy account on the display. If you have two HomeBases in different “homes,” you can switch between them on the Smart Display just like you would in the Eufy mobile app

58

We are currently confirming the details with our marketing department regarding the discount. Please wait a moment while we look into this for you.

59

I understand your concerns. After confirming with our Marketing Department, here’s the update on the 9.9 code and the current 15% OFF promotion:

Regarding the 9.9 Code
Previously, we offered a special 9.9 code that provided a 15% OFF discount. Unfortunately, there was a delay in the product’s availability. We sent an apology email to affected customers, promising to issue each a follow-up $10 OFF coupon once the product is in stock.

About the Current 15% OFF Promotion
We’re now in a new, full-price presale phase where customers receive 15% OFF. Any orders placed during this period will ship in about 14 days, once the product arrives.

Your Options Moving Forward
If you wish to continue using your original 9.9 code for 15% OFF, you will still be eligible to receive the additional $10 OFF coupon as promised once the product is ready.
If you prefer not to use the 9.9 code anymore and would rather purchase under the current presale offer, we completely understand. You can request a refund for the original 9.9 code at any time by contacting us directly.

We sincerely apologize for any inconvenience. Thank you again for your understanding and patience.

60

Thank you for your response. I never received the apology email nor have I received the $10.00 coupon. I would prefer the coupon to utilize to make a future purchase. How can I go about requesting my coupon? Thank you.

61

To help us investigate this matter further and ensure you receive the coupon as quickly as possible, could you please provide the order number associated with your purchase?