Hello eufy family, we believe some of you have already started using our new product, the eufy Smart Display (with launches in North America and more regions coming soon)! Today, we’ve specially compiled a list of FAQs about this product to help everyone out.
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Finally, we sincerely hope that this article can effectively help you. If you have any questions, please leave a comment or contact our product support team for assistance.
1）eufy app → Help → Call us/Feedback.
2）Ask your questions here at the bottom of this post.
3）Send us an email: support@eufylife.com
We will get back to you as soon as possible. Thank you for your support.
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Work in progress
Is it correct you can’t find the Smart Display in the Eufy app or being able to connect it to the Homebase3? I would like to be able to use the memory of the Homebase3 in staid of it’s internal memory.
Currently, the Smart Display isn’t listed in the Eufy app and can’t be connected directly to HomeBase 3. Regarding storage, the Smart Display only temporarily caches events when it’s powered on and inactive to speed up playback; the rest of the time, it reads directly from HomeBase 3 without storing data internally.
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Thank you @euf5294, that’s very helpful. My other question is about the ‘Smart’ part of the display. I have to admit I’m a bit disappointed on this. Now it feels like I ‘just’ have an Eufy app integrated in a nice screen. This compared to for example the Echo Show 8 or the Google Hub smart devices there is a huge difference looking at the functionality of the Eufy Smart Display.
Thank you very much for support in our product!
With the “Smart Display,” “Smart” refers not only to the convenience and ease of use when integrated with the eufy home security system. For example:
• Equipped with the Auto Live feature that provides real-time monitoring, reducing the need for manual checks.
• Includes a voice broadcast feature that alerts you with “Name of the familiar person is at the door” when it detects someone you know, keeping you informed at all times.
We also fully understand users’ expectations for more “smart” capabilities. We have shared these valuable suggestions with our product team for further evaluation and optimization, striving to offer you a more personalized and enhanced experience. Thank you again for your support, and we look forward to continuing to provide you with excellent service!
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We have recently received a number of inquiries from users who, like you, are trying to link their Smart Display E10 to the Eufy app or HomeBase.
Could you let us know if you have already turned on the device and gone through the initial steps of the setup guide? Or are you attempting to add the device to the Eufy app as you would normally do with your Eufy cameras? This information will help us assist you more effectively.
We continuously strive to improve our products and documentation so that you can enjoy a clear and hassle-free user experience.
If you have any further questions or need more assistance, please let us know. We are here to help you.
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Good morning from the Netherlands, I am using the device for over a week now. When setting up I first was a bit confused by: “4. Sign in with your eufy account or with a login QR code.” I thought the “login QR code” revered to the Eufy app for authentication.
But when using my Eufy account details the setting up was easy. I am already using three Eufy cameras, after setting up these cameras I needed to add them to the Homebase3 to use it’s memory.
I expected the same thing for my Eufy smart display because it uses a memory card to store videos like the cameras do. So it’s more my experience with the cameras that caused me to expect the same thing with the Smart Display.
I hope this makes sense and answers your question. If you need any more information, just let me know.
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