Thank you for your feedback. Crash issues can have various causes. We have already released an update to address this problem, but if you are still experiencing crashes, please provide your device SN and upload the Smart Display logs. We will continue to investigate further.
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We sincerely apologize for the inconvenience caused by the situation you mentioned, where the smart display still announces âan unknown person detectedâ even when a family member is present. In most cases, if the camera captures a clear image of the face at the first moment, the smart display system can quickly complete the recognition and the voice broadcast will announce the family memberâs name directly. However, due to objective factors such as ambient lighting, movement speed, or angle, sometimes the face is not clearly captured when the camera first detects someone. In such cases, the smart display will initiate the voice broadcast immediately, but accurate facial recognition may not have been completed yet. As a result, the system will temporarily use the âstrangerâ prompt to notify you.
Please rest assured that we highly value your user experience and are continuously optimizing the timeliness and accuracy of the smart displayâs voice notifications. We will keep overcoming technical challenges to make the announcements even more intelligent and timely, in order to provide you with a better experience. Thank you very much for your understanding and support!
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Thank you for this useful information I was going to purchase it but have a google smart hub already going on your information I donât think I am going to get it!! Much appreciated 
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Have a question,
While playing a recorded event is it possible to simultaneously have 2 or 3 cameras Live View windows open?
Thanks
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Youâre so welcome, I feel you canât really compare the two, as the Google smart hub doesnât automatically open the camera when someone is at the door. The Eufy Smart Display does and very quick. So for me it gives me (and my wife) a more sense of safety seeing whoâs at the door before answering/opening.
And donât forget to check the great discount on Amazon at the moment!
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Ok maybe definitely worth considering for the safety aspect, definitely the Google hub can be very slow so thank you again. I shall look at it with fresh eyes.
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Currently, this feature is not available. Could you please provide more details or scenarios where you would need this functionality? This will help our product team evaluate your request.
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I have 2 homes with cameras connected to their own Homebase3 at each location. Will a single eufy Smart Display be able to be switched between viewing each home individually? Or will it have an âAll Devicesâ option like is available in the My Homes section of the eufy phone app?
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Yes, the Smart Display works like the phone appâyou can switch between homes as long as both Homebases are under the same eufy account.
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Well, I donât have the E10 yet, but I assume you can view a recorded event using the whole display screen.
Since Iâm reviewing recorded events I think it would be beneficial to be able to have two or three cameras displaying live view at the same time for monitoring purposes (user optional).
So basically just to keep an eye on things going on while watching recorded events.
It would be a nice feature, and I think it could be possible since recorded events are previously downloaded to the Smart Display and local Wi-Fi would only be needed to display the Live Views.
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Thank you for sharing! Based on your images, we understand youâd like to view recorded events while also seeing a live feed simultaneously. Weâll forward this request to our product team for consideration.
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Just got my E10 smart display and very disappointed. If I use the auto live view feature then when the E10 smart display connects to the camera the event video is stopped. So on my Eufy app and smart display the events are now just 2 or 3 seconds long?
Also if we are viewing the live feed then no events are saved at all?
Is this right? Surely this cannot be by design??
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Iâve noticed even on the app if I start watching a notification immediately after getting it and go to live view it doesnât record it so i always have to wait 3 minutes so it gets saved
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Yes the app has always been like that. It looks like the E10 solves nothing. Pointless device. Itâs just the same as Eufy app, same limitations.
Sure we can view 4x cams live feed, but then zero events are saved. Crazy!
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Weâre truly sorry for your experience, and this is the first time weâve received such feedback. Could you please try to reproduce the issue and provide us with a video (make sure the time is clearly visible on the screen), along with the following information to help us investigate?
- Camera serial number (App â Camera Settings â General â About Device)
- Smart display serial number (Smart Display Settings â My Device â Device Info)
- Logs:
- Smart display log: Pull-down menu â Settings â My Device â Upload Log
- Camera log: Eufy App â Sidebar Menu â About â Upload Log â Device Logs â Authorize and select the relevant device
Your cooperation will help us locate the issue more efficiently. Thank you for your support! If you have any questions about these steps, please feel free to ask.
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Thank you for your feedback. We are currently checking on this issue. We will update you as soon as we have more information.
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Hi,
I received my E10 display two weeks ago and Iâm very satisfied with it. I havenât experienced the issues youâre describing. For example, I have it set up so that the live feed only appears when someone rings the doorbell on my door camera. When that happens, the image appears on the display within 2â3 seconds, and regardless of how long the session lasts, the recording is saved.
I also tested it with another camera (I have a total of five around my house), and even with the live feed active, everything is still recorded.
Question: Did you insert the included memory card into the display?
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Strange - which cameras do you have if I may ask? I am using:
Floodlight Cam Pro 2. T8423
Floodlight Cam. T8424
Outdoor Cam. T8441
I wonder if the functionality varies on different cams?
And yep SD is inserted 
Here is an image showing the short clips. Also I notice the clips donât have thumbnails either.
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Thanks I have sent info of the issue with screenshots, videos, logs and device info to support@eufylife.com ticket number: TNE32407227
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