My solocam L20 no longer works at night but fine during the day. We don’t see the red light either. All other cameras working fine. I’ve rebooted it and tried to resync it. Any suggestions? I send a message through the help link with no response. Any way to fix this or is it now garbage?
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What do you mean by… Doesn’t work at night?
It doesn’t detect motion?
No color night vision the lights don’t turn on?
Here are some steps you can take to troubleshoot the problem:
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Enable Night Vision: Ensure that the Night Vision feature is turned on in the eufy Security app. Navigate to the device settings and verify that Night Vision is enabled.
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Check Infrared (IR) LEDs: At night, observe the camera lens for the presence of red IR lights. If these lights are absent, it may indicate a malfunction with the IR LEDs.
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Inspect the Light Sensor: Cover the camera’s light sensor with your hand to simulate darkness and see if the night vision activates. If it doesn’t, the sensor might be faulty.
Thank you for responding. Yes. Umber one was part of my initial troubleshooting and settings were correct. Neither #2 nor #3 are functioning.
Does this mean the camera is junk or nighttime? Works fine in daylight.
Thank you again!
Thank you for responding. Yes. Number one was part of my initial troubleshooting and settings were correct. Neither #2 nor #3 are functioning.
Is it repairable?
Does this mean the camera is junk or daytime use only? Works fine in daylight.
Thank you again!
Contact the help line they are quiet helpful.
Will do. Thank you!
How old is the camera? Are you able to turn on the light manually?
I know you said you reset it, did you hear two beeps after the reset?
While you have the charging cable connected,
Hold the sync button down for 10 seconds until you hear two beeps for it to reset.
Also, try this. Press the sync button 10 times consecutively.
I’ve had the camera about 18 months. Yes the light goes on manually. Works great in the daytime but zilch at night. We do not see the red lite at night like we do on the others
Resetting I can hear two beeps but I’ll try the ten second reset as you described.
JD-I missed your response in the thread. Sorry!
At night I can manually turn on the light and then see but it detects no motion, or if it does it’s solid black and nothing shows. I don’t get a notice at night so I am assuming it is not detecting any motion. When I turn on the lights I can get color vision as I can with all the other cameras.
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