Hi
I have 4 Eufy cameras connected to Homebase S380
Since this morning, I noticed in my Eufy Android application, tab Events is again empty.
I tried to reboot the Hombase : still no events for today and yesterday
So why ? What’s wrong ?
BR
Need to reboot the homebase for getting new events
Again, no events recorded today but notifications received
Need to reboot the homebase again.
Again no évents today
Need to reboot agzin the homebase
Hello Eufy support, what’s wrong ?
did you accidentally turn off recording’s under the smart tab? Sometimes app updates might turn off settings but a little strange if it happened to all cameras. Check your home/away settings tap smart tap> modes tap home base then gear 
icon under home then you will get this screen turn on recording and tap save
Hi
I have cheked and for the devices concerned, box vidéo recording is still enabled
Again this morning I have discovered that notifications were ended at middle of the afternoon yesterday.
So again need to reboot the homebase
So why it happens so often ?
Do you have a schedule on?
Reboot
Hi bk.will
No schedule, still on line for more security
Hi Fabol,
done as usual. It works after, I can receive events
But after a while, it stops.
Will monitor today…
So why ?
If you’re HomeBase is connected to Wi-Fi, if you can connect an Ethernet cable from your router to the HomeBase see if your issues still exists.
Hi
Homebase is connected to Ethernet
Again, need to reboot the homebase this morning
Last events reccorded were on friday morning.
Cameras sent notifications but they are not stored in the homebase since yesterday morning.
Why why…?
Going to say that something’s wrong with the HB3.
After you reboot it, it temporarily works then later on the issue you are having continues again.
Is it still under warranty?
Even if it did lose an internet connection the cameras would still record onto it, but you wouldn’t receive notifications.
I know you said that you do receive notifications sometimes, but there are no event recordings display.
If the events are being put onto a hard drive, remove the hard drive from the HB3 to test if the issue remains, this is to check if the hard drive is problem.
Have you contacted eufy support on this matter?
Hi JD
Electric Eric here got a question for you about notifications ever since the most recent update 6.1.00 my “pet” notification on my phone just come across as Eufy security pet detected and doesn’t list a camera or have a thumb nail and it’s happening on all my cameras and (3) home base’s. The “vehicle” and “person “ work and the notification has the new name Anker Eufy on it. Just wondering if you have the same issue? I know you have a different phone and i’m on iPhone. Of course I’ve done all the reset restart things without any changes. I’ve emailed support but I’m not convinced they know what I’m talking about. Taping on it does open the correct event though
That’s strange, I’d definitely say an update borked it.
I almost have a similar issue with pet detection, about 2 months ago this started and hasn’t corrected itself.
I only have human and pet enabled on my cameras and when a pet is detected my notification will only say Motion Detected??
Where it should say ~ a pet has been detected.
And on the events page it’s not showing the detected captured image.
I believe the cameras AI is detecting the subject as a pet or wouldn’t be recording it, but it’s not classifying it as so.
Just for the heck of it try changing one of your camera names to see if it will appear in your notification when a pet gets detected.
I will try changing the name but it’s happening on all my cameras when they pick up “pet” and if you noticed It still says Eufy instead of the new name change to Anker/Eufy. I suspect they broke something again while fixing other things
You’re app display is different than mine. Did you do the most recent last week?
No app update here, I’m using an old version cuz I don’t have any new cameras that require it plus it’s working fine, minus the pet thing, don’t want to screw it up 
You could try redownloading the app, maybe something just didn’t take. Have you restarted your phone?
@ram291 we don’t mean to hijack your post..