I have been using the Eufy App for a few months now. Initially, I was receiving notifications. Those notifications have stopped, unless I have the app open. If the app is open, the notifications come through. If the app is closed, nothing happens. I have tried all of the troubleshooting suggestions from Eufy and Apple. Any suggestions?
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From what you’re describing, it really sounds like your phone is blocking the app from running properly in the background.
A few things you might want to double-check, even if you’ve already tried the basics:
- Background App Refresh – Make sure it’s enabled for the Eufy app under iOS Settings > General > Background App Refresh.
- Focus Modes / Do Not Disturb – These can silently block notifications without you realizing. Try turning them off temporarily to test.
- Low Power Mode – If enabled, it can prevent background activity, including notifications.
- Eufy App Notification Settings – Double-check inside the app under Security > (Your Device) > Notification Settings to ensure push notifications are enabled for the events you want.
- Reinstall the App – Sometimes deleting and reinstalling can reset any stuck permissions or bugs.
As I indicated in my original post, I have tried all of these suggested steps several times. I have also contacted Apple and had my iPhone reset. The doorbell and camera work fine and record all events. I just don’t receive notifications.
I must’ve missed where you said you tried those steps. I hope someone else can help guess other suggestions you may or may not have already done.