Hello, my friend, may I ask what your phone model is? Additionally, could you let us know which browser you’re using? Our technical team is working hard to troubleshoot the issue. Thank you so much for your feedback!
Hello, my friend, may I ask what your phone model is? Additionally, could you let us know which browser you’re using? Our technical team is working hard to troubleshoot the issue. Thank you so much for your feedback!
Iphone 12 safari-Google browser. I’ve tried other browsers and same issue
Hello, the issue has now been resolved. You just need to refresh the page, and it should load normally.
Hello, the issue has now been resolved. You just need to refresh the page, and it should load normally.
Thank you it appears to be working. well done Eufy support
Ok it’s working but where did dark mode feature go??
@Community-Team thanks for posting in this thread, the posted videos are now playing, though there are some issues with the new forum look / user interface.
The arrow on a post is not visible to reply directly to who posted, but tapping where it used to be works.
The videos are Auto playing without the user interaction, while scrolling up posts with videos auto starts playing which slows the website down.
The Home Moments Features bottom tab get’s in the way from selecting options underneath it.
This is me… Personally I don’t like the bottom tab- Home Moments Features it takes up reading space.
The old user interface was much better in my opinion.
Also the forums website it’s not reverting to my browsers settings for dark theme / mode.
Thanks for listening to my concerns and quirks.
I’m sure the web devs will sort this out.
Ok, I have a different issue(Too Many Requests error on the 2FA screen), but places also say go to settings>Apps>Eufy Security(it’s now Just Eufy)>Clear Cache and Clear Data. When I do this, there is no button for clearing the cache. Has it been removed or is it in a different place?
I am on an iPhone 16 Pro running iOS 18.3.2
Thank you
My phone (iPhone 12. Yes I know it’s old) settings >iPhone storage > Eufy security >says offload app that’s what I do then after it’s done it will say reinstall. This us what Ive been told to do to clear cache and it has worked for me