One lost connection immediately after the update, one after 2 days, and one after 3 days.
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4 outdoor cams bricked so far. I will never buy a Eufy product again!
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Latest response from eufy:
We know that the solution we provide is difficult to accept. We sincerely feel that you are a loyal customer of eufy and we value your experience very much.
Regarding the problem you mentioned after the app update, and you have learned in the community forum that other users have also encountered this situation. Please rest assured that our team has received these feedbacks and has been working on optimization and improvement. We expect to launch version 5.0.40 in the near future. If your problem is a software problem, it may be solved by this update.
Of course, if the problem still exists after the update, it is likely that the hardware failure of the product. We sincerely apologize for not being able to provide you with warranty. However, as an alternative, we have made an exception and applied for the following two privileges for you:
- Provide a $10 refund for your current order
- Provide a 30% discount on your next purchase of eufy products
If you can choose one of them and tell us, we will be grateful.Apologize again for the inconvenience caused to you. Please let me know if you have any questions or concerns, I would be happy to help.
Best regards,
So basically, âItâs tough luck that weâve broken your device through our negligence, but weâll give you a small discount if youâd like to buy a replacement for what we destroyed.â Let me think about that for a moment⌠No thanks!
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I already have Eufy App version 5.0.41, and it didnât solve the issue.
In my opinion, Eufy will never admit that firmware version 2.0.8.0 damaged the Wi-Fi module in the cameras to avoid covering repair costs. It seems clear to me that the Wi-Fi module was somehow affected, which would explain why not all units failed at the same time.
Most users wonât realize the problem started right after the firmware update â theyâll just assume the cameras broke and end up buying new ones. For those who did connect the dots but are already out of warranty, Eufy tries to get away with offering a 30% discount on a new purchase.
Very poor attitude from Eufy â this kind of behavior seriously harms the brandâs reputation.
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I tried to start a new thread on this along with the wider issues induced by recent updates (reduced battery life, Homebase 2 issues, etc.) but it appears it may have been censored. That for me is the last straw - I donât happen to live in a totalitarian state and am not minded to be treated as if I do just because Iâve purchased some items from a manufacturer which seems to subscribe to that ethos.
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Same boat as i mention above. Lots of people wont connect the dots but we did. Firmware ruined the camera. If you donât escalate and let them know it will be a legal action they will 100% get away with this. Make noise and absolutely hold them responsible. Go to your consumer rights protection or what ever state laws you have.
I tried to create a thread and they censored it. Saving it as proof.
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Yep, new thread censored as below:
Hi sim5025,
Weâve reviewed your new topic titled âIs it time to gâ and have some feedback for you.
Reason: Alternative Feedback Channel: For optimal resolution, please contact official support.
Feedback:
You can edit your topicâs original post below and re-submit to make the suggested changes, or reply to this message if you have any questions.
âIs it time to give up on eufy?
With all the bricked devices and system instability that recent updates keep resulting in, Iâm beginning to wonder if itâs time to ditch eufy altogether. They seem to have completely lost the plot and have no willingness whatsoever to put right their wrongs.
Anyone else thinking the same, and if so, what are your thoughts on the best alternatives?â
Thanks,eufy Community Moderators
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Same problem here with two OutdoorCamPro aka C24 aka E220. Both have been replaced by Eufy on warranty.
I connected one of the new cameras. Updated to 2.0.8.0. Connected it to my Homebase 3. This worked fine for two days. Since this morning I am having the same issue again. Camera is offline and doesnât find any WiFi after reset.
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Same, they replaced both mine and both died withing the same night, woke up and they are dead and no way to re-add them. One is stuck in the boot loop and other wont see the wifi. At this point i think they are just done as a company.
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Holding the Sync/Reset button for 10 seconds doesnât do anything anymore. I noticed that after leaving the camera unplugged and then plugging it in, it does appear ON my wifi network under my network devices on my router, BUT because I canât reset it, I canât add it to the app because it wonât find a network since itâs still connected to one. I have 3 outdoor cameras on this firmware, that were deleted from the app, that are still connected to wifi. I canât add them back to the app. I think thatâs what is happening.
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Theyâre still pushing out the same firmware that bricked the cameras??
And the lucky ones that are getting replacements that are still under warranty is that once you connect them the cams auto update that firmware and then the replacement cams get bricked.. 
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Maybe try removing it / delete it from your routerâs network?
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My cameras are not shown to be ON in my WiFi and I cannot reach them with a ping.
By the way: my cameras donât show the blue status-LED after resetting. I would assume that this feature should be set to ON after reset. I switched it OFF when I configured my cameras.
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I hadnât noticed that it was still connected to the Wi-Fi network.
I tried deleting the DHCP lease, and it reconnected with a new IP address.
However, it still doesnât detect any Wi-Fi networks, and Iâm unable to re-add it to the app.
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Removing from the client list it just re-adds it with the wrong details. I blocked it though, and it still wouldnât show me wifi networks during setup. I canât do a reset, which is the problem. Deleting from the app just screws everything up so if youâr having issues, DO NOT REMOVE IT from the app because you canât add it back since it canât be reset.
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So I havenât removed it from the app but itâs just offline, any way to fix or no?
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They sent me one, worked for 2 hours until it died. I checked the firmware it came with was 1.0xx something. When it showed offline i went to General>About and it showed 2.0.8.0.
So yes, they are VERY MUCH HAPPILY Bricking them lol. I called their customer line and they seem 3rd party call center who has never seen an Eufy product with the IQ of a hamster. âSir can you please restart your modem %^&^â. Done with this company.
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unbelievable!
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Eufy support keeps insisting that the issue is with the app and that it will probably be resolved soon.
Quote from the last Eufy support message:
âAt present, many problems are indeed caused by APP updates, which will be fully fixed in versions 5.0.4 and 5.0.5. If you are an Android user, you need to wait a little longer because the push of Google Play Store is often later than that of iOS APP Store.â
I already have version 5.0.4 and it didnât fix anything â hopefully version 5.0.5 will.
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In the latest from them below, they sincerely apologise for the inconvenience caused by the bad updates, thereby essentially admitting to having caused the issues, yet still refuse to put things rightâŚ
Thank you for reaching out and sharing your concerns regarding the app update. We sincerely apologize for the inconvenience caused by the previous version of the app.
Our development team has worked diligently on version 5.0.40 to resolve most of the existing issues. We are confident that this update will address many of the troubles youâve encountered. However, if the problem persists after updating to this version, it is possible that additional fixes will be implemented in an upcoming release. Alternatively, you may also consider exploring the option of replacing your camera for a more immediate solution.
We deeply empathize with your situation and truly regret any frustration or disappointment this may have caused. Your understanding and patience mean a great deal to us.
If you have any further questions or concerns, please donât hesitate to let us know.Warm regards,Reference TicketTNGxxxxx if contacting a CSR
Eufy Customer Support Engineer
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