I have had the same issue and the same reply from Anker, they are 15 months old and it might be better for you to buy some newer versions. Not happy with the response I contacted Amazon explained everything to them and they are going to refund all affected cameras on return of which will be done tomorrow. So it’s a heads up if you bought yours from Amazon there is a possibility you can get a refund as well.
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I’ve now got the updated version of the app. Obviously this hasn’t unbricked the cameras eufy broke with the previous versions of the app and camera firmware despite the garbage customer support were spouting about how it should resolve my issues.
Even worse though, it’s still causing my Indoor Pan and Tilt cameras to go offline randomly in exactly the same way as the prev versions did with both these and the Outdoor Cam Pros. The only difference is that, so far, it’s been possible to hard reset these, unlike the outdoor cams which end up bricked. My assumption therefore is that the new app and firmware versions are still bricking Outdoor Cam Pros just as before, only I don’t have any left working for this to happen to.
So basically, they haven’t fixed anything and peoples devices are still at risk of being bricked and/or actually being so. Each time one of my indoor cams goes offline, I now fully expect it to fail to hard reset properly as with the outdoor cams, but so far eufy don’t quite seem to have perfected that method of destruction of them. Probably only a matter of time though.
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I’m not that tech savvy.
I can’t figure out how they’re going to fix the Outdoor Cam Pro… With an app update?
1 ) if it’s bricked and has no sign of life.
2 ) if the Sync button doesn’t work to reset it.
3 ) if it doesn’t find a Wi-Fi network to connect to.
How can the app communicate with the device?
Somehow the Outdoor Cam Pro needs to get a firmware update, but without a Wi-Fi connection I don’t see how it’s possible..
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For exactly the reasons you mention, I don’t think they can and that they’re simply telling bare-faced lies.
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Once the camera is off the wifi there is no user friendly way to fix them. Any time they tell you new app will fix it just lying.
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I now have a Pan and Tilt I can’t add back to my app, even though it is on wifi, after saying it failed to connect to wifi. So, in total, 4 cameras are now unusable because of a firmware update. Period.
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Is your Pan and Tilt failing to hard reset with a >10 second synch button press in the same way as our bricked Outdoor Cam Pros are?
It resets, but doesn’t beep to tell you and during setup will connect to Wi-Fi, but the app says it doesn’t so it can’t be added to the app.
So a similar failure mode to the outdoor cams then. I wonder how long my pan and tilts will last then, as they’re still going offline from time to time and needing to be hard reset to get reconnected.
Think I might start using my remaining working cameras to upload clips of the bricked cams failing to reset to these community pages.
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I wonder if they can push the firmware from the app to the camera via bluetooth. it looks like the app connect the camera via bluetooth after you scan the QR code.
All they need to do is tell the app to just add the camera rather than confirm via a server that it can talk. Its already online but since the app doesn’t know it, you can’t join a network, and you can’t go beyond that step.
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That sounds doable, Bluetooth can transfer data.
Would need to embed firmware flash in the app for the specific affected cams.
But would the cams accept a firmware update and that manner?
Trade in options thru company might give a discount on new camera