I sent a referral to my brother. First thing to note is I sent him the referral a few times and noticed that the referral link changed every time. This made me weary that there was something not right. However I told him to use the last link I sent him. He did.
I never got an email confirming that my referral was successful after his order which made me think I was right about the link not working properly. Few days later I contacted support and they fobbed me off saying he didn’t use the link so no reward?!
I’ve told him to return the camera for a full refund and we will try again and he is 100% on board because we are both pissed at Eufy but I fear the same thing will happen again and they will be useless and deny the link was used.
Is the referral program a lie? How do I challenge this beyond their useless customer support?