Set up Homebase 2

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1

Help I’m trying to set up Homebase 2 only just received it with my doorbell, hoping someone can help before I repackage and send it back.

Ethernet cable connected green light on at back but I can’t get pass the red light, tried different ports still nothing I’m in the uk using a plussnet router and my internet is fine.

Feeling dissatisfied:(

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Is the red light constantly on? That means it has no Internet connection. Have you checked whether the router allows for a connection?

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@brunodjkj

Can you please give us the model number of your doorbell and does your network have a combo modem/router?

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Thanks for your reply guys I’ve returned the unit via Amazon and refund initiated. So I’ve ordered another one.

As for router as far as I know it should be compatible, I’m in the UK and use a plussnet router

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@brunodjkj
Please let us know if the new replacement doorbell camera works out for you.

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Update.

Can’t fault Amazon I took the return to a local store at 10:30 pm and by the next morning my monies was back in my bank.

New one just arrived and working as it should.

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Without any change to the network it started working again?

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The Homebase 2 must have been faulty I returned it with the doorbell, ordered a new package it then worked immediately. Just straight forward plug n play

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@brunodjkj

Thanks for the update and I’m glad it’s working for you as it should.