So I bought the

[Souleymane]

So I bought the souncore p20i a while ago it’s a good earbuds and all that but after a while literally yesterday the right earbud sounds started becoming low and lower I put it back in the case I reseted the earbuds but nothing worked out I sent a email to the Soundcore service or whatever it was called they asked me to send Them proof of me buying it and send them the serial number I did and they stopped responding so now idk what to do I need help asap

[soundcore-support]

@Souleymane

So I bought the souncore p20i a while ago it’s a good earbuds and all that but after a while literally yesterday the right earbud sounds started becoming low and lower I put it back in the case I reseted the earbuds but nothing worked out I sent a email to the Soundcore service or whatever it was called they asked me to send Them proof of me buying it and send them the serial number I did and they stopped responding so now idk what to do I need help asap

Hi there
Our customer service team usually responds within 24 hours on business days, so please hang tight — they’ll get back to you soon. Thank you for your patience and understanding!