My Eufy security doorbell which i purchased about 27 days ago is connected to my Amazon Alexa echo show and was working till a few days ago and it stopped working since 16th of October, when I ask Alexa to show the front door, after 30 seconds try it says, “the camera is not responding”.
Here is what I have done so far for troubleshooting,
1- rebooted the home base
2- disconnected the home base from power and reconnected it.
3- disabled the Eufy skill from Alexa, re-enabled and linked the account
4 re-discovered the camera
The echo can discover the camera but doesn’t show the front door.
What are the settings of your doorbell?
I had mine go bonkers when I forced it to stream in high quality only. Setting is back to ‘automatic’ solved that issue.
I am having the same issue as of today 02/10/22. It started last week and I did the same steps as you did without any luck. Have you found a fix for this?
Same issue here. It was working for about a day and now when I ask Alex to show the doorbell, it tells me the camera is not responding. I have tried just about everything to get this to work. Obviously, there is a problem that needs to be addressed.
Hi Guys,
Nothing from the support team helped me to resolve it. I had to completely remove the skill from Alexa, then reinstall the skill and change the name of the doorbell. for example, I changed the name from front door to front yard.
I hope this helps.
