Question
will the back up battery from the home base 2 work on the home base 3
Same issue. I also had the issue with a different solo cam but was told to buy a new one.
Hi all since the last update of Homebase 2 I have several trouble to watch the video of my t810 doorbell ,other stuff like my 2c camera work perfectly only my doorbell have trouble and say " canāt connect Homebase 2 " I want know.if someone have the same problem and if eufy work on fix for that?
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I have try reset homebase and doorbell but same issue 
Same here when I try to see the video of my doorbell only I have 3 eufy 2c work perfectly only my doorbell suck since the last update of Homebase 2
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Call link does not work .
Third garage cam install, motor controller does not work.
Solar wall cam battery does not last overnight even with light turned off
it happens exactly the same issues with Alexa.
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Have used Google home to change my Homebase to Away. Now after Homebase software updates the status change is not performed by the Homebase.
Google says as usually I have 60sec to leave. But Homebase does not start countdown neither change status.
what is wrong?
new commands?
Since the last Homebase 2 firmware update, Alexa follows perfectly the process of arming or disarming my Eufy Security system (6 cams, 1 doorbell, and several sensors), but the Eufy system does not respond, so I have to do it with the Eufy app. This issue seems to be affecting Alexa and Google Home users, probably all of us. I have posted several claims here, but EUFY remains mute. So what is this for???
I can not believe the lack of responsability this company exercises. This is reason enough to never purchase or recommend an Eufy product!
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Same thing with google home
Same with google home, contact their support!
Since last update cameras arenāt picking up motion 2c.
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There is no sound on live viewing on the cameraā¦I gave read this is an issue many are also currently experiencingā¦.I have reset device,re-synced,updated app etc and still there is no sound on live ā¦anyone got a fix pleaseā¦tia
I just got 2 indoor cam 2k and a Homebase3. The detection sensitivity for both indoor cams does not save if it is set below the middle setting (3 of 5)āit will always go back to the middle setting. Any way to fix this? Anyone else have this problem?
Mine is a 30 minute lag sometimes
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Same here. Problem after upgrading my homebase and adding a few new cameras. Laggy as heck and constantly have to uncheck cloud as a source when viewing clips or it never loads.
so frustrating as I recommended eufy to a number of friends and set them up for failure.
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Today the sent this. It should have been resolved, still Eufy does not change status from home to away even if Google says away will be activated.
No new firmware available, neither app updat, Homebase been restarted two times.
Dear Customer , Thank you for reaching out to us and sharing your concerns about the recent Homebase 2 firmware update. We understand your frustration and apologize for any inconvenience this has caused you.We have taken your feedback seriously and our technical team has been working diligently to address this issue. Iām pleased to inform you that the issue has been resolved in our backend system.We recommend that you try again. If you continue to experience any issues, please donāt hesitate to let us know. Weāre here to assist you and ensure your Eufy Security system is working as expected.As a token of our appreciation for your support and patience, we would like to offer you a 15% discount on your next Anker purchase of any single item. This offer is valid for purchases made from the Eufy official website or the Eufy store on Amazon. Simply make another order and email us the new order number. Once the order has been processed, we will issue a 15% refund in the same way your order was initially placed.Thank you again for your patience and understanding. We hope that we can continue to meet your expectations and provide you with the quality service you deserve.Best regards,
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My S330 and Homebase 3 were working fine for last week or so, but today failed to detect any motions.
As far as I can see I havenāt changed anything in the settings or the camera. Battery also seems fine as I can still check live feed, but it didnāt notify when a car drove into driveway, driver got out, up shopping, unlocked front door and came in. She was in the āvisible zoneā for at least a minute but there was no notification.
Bit disappointing for a system that I installed just last week!!
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What happens when the SD card (local Storage) is full ? Iāve got mine on continuous recording, will it reformat itself and start again ?.