Weâve got some exciting news for our eufy app bug hunters! Thanks to feedback from over 1,000 users, weâve made some targeted optimizations to the eufy app, resolving a whopping 1,752 issues! Weâre thrilled to invite you to try out our enhanced beta app, which we believe will take your user experience to the next level.
If youâre eager to test this all-in-one solution, just follow the links below to install the beta version. Keep in mind, since this is still in beta, you might encounter a few hiccups. But donât worry, our dedicated product team is on standby, ready to prioritize and address your feedback as we gear up for a flawless launch.
iOS: Join HERE Android: Join HERE (please uninstall the eufy Security app first, then download and install the eufy app.)
Please note that the app is still in beta, you may encounter some issues. Use the feedback feature within the Beta app; Alternatively, you can email us at support@eufy.com with the subject line âeufy Beta App Feedbackâ. If you own a robotic vacuum or other eufy Clean devices, stay tuned! Weâll be rolling out dedicated versions for those soon.
I tried the Beta and when opening the new app itâs was in a continuous loop on the login page, then after approx 6 attempts it logged in but none of my products were showing and wanted me to install them all again of which was a process I was not willing to complete again.
Have just installed the new app and everything have synced smoothly. Looking forward to future Beta testing for Eufy and the advanced future products we will see!
If I just have cameras indoors and outdoors is there any advantage in using this new beta app? Or is only useful if you have multiple product categories like cleaners and locks? Do you want people that only have cameras to beta test this app? Iâm keen to help but only if it is useful to somebody
Will there still be the option just to download the eufy Security App?
I need the app to be quick & streamlined without other product coding using up space and the download to be minimal.
I just used the security cameras and I have no need to control your other products.
The app has absolutely awful nonsensical machine translation to Polish. Iâm getting in touch with you by a Partner channel to offer help with fixing that.
I have a eufy security door video camera and chime the c210 for some reason that I donât know it was paired to a Samsung galaxy a8 and Iâve upgraded to the a15 5g it wonât pair up even the Internet doesnât recognise this eufy video camera it recognises the chime thatâs with it at the moment Iâve got a security camera that only rings as a door bell so I know someone is there but no video I wish I had not sold the old phone now because Iâve got a security system that doesnât work I.have a bungerlow with a wooden porch any ideas of what I can purchase that is rechargeable pans and will pair up with my existing system
Hi - I try to join, but TestFlight wants a redeemable code from an email and I have no such code. Your app says to click the iOS link to join, but that doesnât work. Any suggestions?
the new beta apps run a lot smooth than the old one for my flood camera. In the old app my camera will buff for 3-6 second before load the video. The new one doesnât buff at all and run very smooth for now.
Iâm not sure whether app didnât install correctly? My devices did sync over but the app was totally unusable. Did uninstall eufy security first but have reinstalled. The viewport was larger than my screen, and I have a very large screen with Samsung 24 ultra, it was like I had to scroll 30% of the way in any direction. The layout looked like a webpage whoâs responsive css or JavaScript turned off or crashed before assets load. Format of text was unreadble stretch vertically, each page had basically a subset of previous options, basically some non interactive information labels. While my devices were there, no events, no live video option it just said : view video on pc or something? Which even though that makes no sense I could have with the old app enabled the web portal and then tried to access from pc, except there was no option anywhere in any tab or subsection where I could find reference to it, let alone a single functional button that did any perceivable action. Maybe this is just zero compatibility with S24 but in its current state it was 100% non functional to the extreme. Hope for improvements soon, the only saving grace is reinstalling old one and besides permissions it saved and restored everythingâŠ
iOS: Join HERE
Android: Join HERE (please uninstall the eufy Security app first, then download and install the eufy app.)
Please note that the app is still in beta, you may encounter some issues.
Use the feedback feature within the Beta app;
Alternatively, you can email us at support@eufy.com with the subject line âeufy Beta App Feedbackâ.
If you own a robotic vacuum or other eufy Clean devices, stay tuned! Weâll be rolling out dedicated versions for those soon.
FAQ for the New eufy App
