We are thrilled to announce that the all-new eufy App starts rolling out today, offering our eufy Security app users a more integrated and seamless smart home experience. Here’s what’s new:
Support for Multiple eufy Categories
Seamlessly manage all your eufy devices—Security, Breast Pump, Baby Camera, Pet Camera, Smart Sock, Smart Scale, Smart Lights—within a single, unified app. This enhances your experience, making it simpler and more intuitive. Plus, support for interaction between different types of eufy devices is anticipated to be completed by mid 2025.
*Smart Clean device support is expected by the end of March 2025.
Brand New Interface
Enjoy a modern, clean layout designed to enhance usability. The intuitive navigation allows you to find features quickly and easily.
New Favorites Module
Effortlessly create your personalized device setups on the homepage. This module lets you focus on the features and data that matter most to you, providing a customized experience.
Future Updates
We are actively working on introducing more cross-device interaction scenarios. Expect continuous enhancements and exciting new features in the future.
Share Feedback
Learn more about the new eufy app in our Support Center article. If you encounter any issues during the upgrade, please reach out to us through the feedback channel in the app or by emailing us at support@eufy.com with the subject line “New eufy App.” Your feedback is invaluable to us.
The new eufy app marks a new chapter of an even smoother eufy smart home experience. We look forward to hearing your thoughts and helping us make it even better.
Notice: Solution for Mega App Access Issue on Version 5.0.50
Dear eufy users,
We sincerely apologize for the inconvenience.
If you’re using version 5.0.50 and experiencing issues of unable to access the eufy Mega app or crashing on launch, please email our staff mia.huang@anker-in.com with:
A short description of the issue
A screen recording to depict this issue if possible
Our team members will follow up to assist you in getting the app running smoothly. Thank you for your understanding and support!
Frequently Asked Questions
Why doesn’t the new app icon support iOS Dark Mode?
This feature is in the works and will be available in an upcoming app update.
Where can I access the ‘Enhance MY AI’ section?
To access the ‘Enhance MY AI’ section, tap the avatar in the top left corner of the app’s homepage to open the sidebar. Then, select ‘Enhance MY AI’ from the list. Please note: ‘Enhance MY AI’ is available only in certain countries and regions.
How do I use the Schedule feature of Smart Lights?
a. Tap any light group or light card under the “Lights” tab on the eufy app homepage to access the control page for the group or device.
b. Tap the settings button in the upper right corner.
c. Tap “Schedule” on the settings page to enter the Schedule feature.
I really don’t like taking off to charge especially in the cold dead of winter but I’m doing it today, January the 9th. It’s only like -4. I like it though what I wanted to know if there’s a way I could get another small key that comes with it mine’s kind of bent. Thanks!
The one thing that you can rely on is that the Eufy app and supported products just work (unlike HomeKit which has me pulling out my hair with issues).
This said there is one problem with its functionality namely the geofencing. It has never worked satisfactorily. I was hoping that the new app might fix this but not so. I have set it up for my and my wife’s iPhone. Even when we are both outside the zone it claims my wife’s phone is inside the zone.
Now, when I review events to validate the person recognition, the recognized person’s image remains stuck on the previous event when I move to the next one.
Same iPad viewing issue as many other users - small playback image when reviewing earlier alert recordings- no option to go full screen (default prior to app update). Unpinching simply zooms within the small viewing area. Also when viewing live alerts I have to tap a small icon top right next to “window “ to go full screen. Please resolve this flaw asap eufy.
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