Problems after sofware update

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1

The Eufy app is updated from version 4.9 to version 5.0.
Since then I have trouble with my notifications (not detecting movements and the notification when someone rings the doorbell, is delayed by some 40 seconds).
Also it takes a long time to start up the app.
Rollback to version 4.9 is not possible.
What to do?
Greetings from The Netherlands.

58 Likes
2

I ve got the same problem, updated last weekend and got no more notifications in time… only 10 to 20 minutes later or nothing overall… Hey Eufy Team… fix this please fast…

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3

Yes. So far, so good.

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4

Then you’re very lucky! I’ve read that a lot of people have problems after updating to version 5.0.

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5

What like?

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6

Notifications arrive with a delay of 2 -20 minutes! App starts up very slowly.

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7

Everything works badly it takes 5 minutes before watching in realtime, the clips are not displayed despite the notifications, are there alternatives to this app? :face_with_symbols_over_mouth: c

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8

Didn’t find an alternative :woozy_face:

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9

Hi, maybe you can download an old version of the app here https://eufysecurity.fr.aptoide.com/app

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10

Thx, but version 4.9 is not available…

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11

Yes, you are right. Maybe here Eufy Security v4.9.1_3198 APK Download by Anker - APKMirror

Tom JUANEDA

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12

Thx.

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13

Same Here. Works fine in my iPad but on my Android phone the clips are not loaded. Dit everything to fix it, but in solution!

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14

Hi, Make sure you have the latest version of the Eufy Security application installed.

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15

Mine works great

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16

That’s the problem. I have the latest version (5.0.22.5656) and since this update things go wrong.

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17

Disable battery optimisation for the Eufy application

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18

Going to try this…

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19

Nope, no difference…

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20

They don’t plan on fixing it they want to make it everybody else’s problem

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