Problems after sofware update

eufy Ask Community
, ,
21

Having same problem don’t seem to want to fix all they got to do is replace the app with the old app or get somebody who knows what they’re doing

1 Like
22

Taking too long to open app then too long of a delay when someone walks by camera

3 Likes
23

Clear the app cache and data.

1 Like
24

No result

1 Like
25

Why shouldn’t they…?

1 Like
26

Yep, I asked them to do a rollback to version 4.9, but they say that is not possible.

1 Like
27

Correct. That problem seems wide spread. Time that Eufy comes with a solution!

1 Like
28

Eufy really needs to address these issues quickly or at least give users the option to revert to a stable version.

3 Likes
29

Totally agree…

2 Likes
31

Same here for me on android, i get the notification but go into the app and cant see anything for at least 10 mins … So frustrating … EUFY PLEASE FIX THIS … Just another issue with this app

1 Like
32

See my post:

2 Likes
33

Is that possible?

1 Like
34

Yes, as you can see on loo447’s post.

2 Likes
35

Any good?

1 Like
36

The update to 5.0 cleared all data. All cameras, sensors, etc. are removed, the home environment is empty. Even the doorbell only rings outside. In other words: l have to reinstall everyting. So much for software quality control …
For safety I disabled automatic updates, so the next time I can wait for some months and check the comments first.

4 Likes
37

I have rhe same thought.
Even thinking about a compete other system …

1 Like
38

I have just updated the app and cannot watch any footage from my cameras. Not from the live feed nor when I try to watch it back after a notification. The screen just goes black. This really sucks

1 Like
39

Ok I also think that

1 Like
40

Same issue here

41

Same issue… 0 notifications :unamused:

1 Like