📣 Security App Upgrade Notice

[eufy-official]

Happy holidays everyone,

During this heartwarming holiday season, we are overjoyed to offer you a truly special Christmas gift. Your beloved Security app is about to embark on an exciting journey of transformation as it gets upgraded to the all-new eufy App. This upgrade is meticulously crafted to not only enrich your smart home experience but also to wrap you in a cocoon of greater convenience and sheer enjoyment.

Upgrade Highlights:

Complete Upgrade to eufy: The new eufy app will replace the existing Security app, offering a smoother and more efficient user experience.

New Features of the eufy App:

Brand New Interface: Experience a refreshed interface with a cleaner layout and more intuitive navigation.

Launch Date:

The new eufy App is currently being gradually rolled out to eufy Security app users. We expect the full rollout to be completed by the end of January. If you haven’t received the update yet, please hang tight—it’s on its way!

Update Method:

If you have auto-updates enabled in your App Store or Google Play, the system will seamlessly update you to the latest version of the eufy app. Please note that all your current app data will be preserved in the new eufy app. If auto-updates are not enabled, please visit the app store manually to download and enjoy the latest features.

Feedback Email:

If you experience any issues during the upgrade process, please don’t hesitate to contact us through the feedback channel in the app or by emailing us at support@eufy.com with the subject line “New eufy App.” Your feedback is extremely important to us.

Thank you for your continued support and trust. We look forward to starting a new chapter in smart home living with you!

Sincerely,
The eufy Team

[ian2193]

I’m all for change but please don’t stuff this up! Hopefully some new features I’ll be excited about otherwise if it ain’t broke don’t fix it.

[brendan15]

Be awesome if it helps that sometime I have to reset the camera or system because it stops picking up some motions at times

[dej471]

Same problem here, hopefully this is resolved with the new version of the app. Eufy team, any way to confirm this pls?

[vla78]

My app keeps picking up plants as people. Quite annoying!!

[dav20416]

Would be nice if you could get the 2K camera doorbell to actually work with Alexa routines!

[fst33]

Please don’t start making us have to pay for use of our cameras? It’s the only thing that sold me on your cameras! I don’t want to pay monthly fees for the cameras that I purchased! Don’t be like all the others?

[Kevhunts]

I’ve never seen an app upgrade from any manufacturer that didn’t screw up the user experience. Customers spent time learning to navigate the system, don’t make them have to learn it all over again just for the sake of offering " a new and improved " experience. Change is never good except from a vending machine!

[max4575]

As you now mentioning it, they will be starting to think that would be their next plan.

[ana3415]

I used to be able to record for longer than 2min. Now it only let’s you record for 30sec before it goes back to 0.

[Yea27]

The success of EUFY is down to Ring charging a subscription to view footage. It would be extremely foolish to move to subscription after the user outplayed for expensive hardware!

[neym67]

The ‘tracking’ feature (pan/tilt) is VERY nice … however, having the camera ‘zoom’ in (for greater detail) would TRULY make your products remarkable!!

UPDATE: Thanks for the many responses to my original message. That said, my initial post suggested that the tracking software engage the cameras internal optics and ‘automatically’ zoom in (while actively tracking the target).
I’m well-aware that (manually) zooming the camera or enlarging the video is an option. Unfortunately, that would require manual intervention while tracking the target. Alternately, video is not a high resolution medium and quickly loses details and definition as we digitally enhance it to discern objects at mid to long distances.
Having the software ‘optically zoom’ the camera is the best solution.

[kwg9]

I completely get nobody wanting a subscription, I don’t either. Eufy’s homebase 3 is based around non subscription service so it is unlikely they would implement such a change. Besides, they also know it is a huge selling point for their cameras.

[Mission_Circle]

I doubt the app has anything to do with specific camera motion detection, it merely accesses cameras for live streaming or recorded events (stored on each camera or a HomeBase), or sending settings changes to a camera… we’ll see!

[amyrah_7]

[Mission_Circle]

I’m looking forward to more iPad / Tablet friendly features like sizing the camera images to see up to 8 (?) without scrolling, being able to stream multiple cameras at the same time, browser-based screens with normal sized fonts that are not just huge zoomed smart phone sized views, etc.

[CBers]

Great news, but I hope it’s not a change for change sake, moving things around for no real reason. That happens a lot when developers have a whim.

[har8450]

I hope that my 4 cameras don’t become obsolete that I just bought with these updates like another company did to me that would be very disappointing.

[Peterro]

Please do not broke it with this new update.

Hope for more automatically system tag who was detected

[Eef141]

Purchase was due to no subscription. I was sold due to NO subscription.