Hello,
I am having the same problem: “Unable to connect to video doorbell (P2P connection failure)” and then it tries to establish a secure video channel.
Practically, the whole system I bought and set up is useless. I can’t see the video from away and I have restarted/reinstalled and the whole shebang. Nothing changes the behavior.
Please help and advise.
FC
What network settings do you have set up? Are you using a router/modem combo unit? Are you using multiple routers?
What kind of phone do you have? And are you using wifi or cellular data to access the app
Hello Tank,
I know you are trying to help. Let’s see!
Here is the breakdown:
What network settings do you have set up?
What do you mean?
Are you using a router/modem combo unit?
I am with Rogers. It i their Ignite Box. I guess it is a modem/router combo. Isn’t it?
Are you using multiple routers?
The base station is hardwired to the Ignite box. It is the same network my other devices connect to.
What kind of phone do you have?
iPhone8plus
And are you using wifi or cellular data to access the app?
If I am home I am using wifi and if I am outside I am on data.
I look forward to resolving this issue. It wasn’t always like this and I didn’t change anything. Anyhow, you are the expert lv4 so I am humbly and respectfully waiting for your help.
Thanks,
F
Did you updated your iPhone app? I started to have the same issue a week ago and it was running well since September last year. It all started after I updated the eufy Security app. Is there is a bug in the app how it can be reported?
So I have been dealing with this issue all of a sudden. I cannot view any live video or recorded events on either iphone in my house while connected to the 5GHz wifi network. If I switch to LTE/Cellular data, I can view them, or, if I switch to my 2.4GHz wifi band. (the modem/router is brand new, less than 2 months old)
I have an ActionTec C3000A modem that is all factory defaults. I have not changed anything, and it stopped working. Any ideas why the 2.4 band and LTE works, but not the 5ghz band?
I will say I contacted support and they viewed the logs and said it doesn’t appear to be on the eufy side, but something with my router.
I am having the exact same issues, I think. My doorbell works right when I set it up and sync things. The second I click the doorbell into its mounting base I lose signal and can’t get any video. The signal at the door is strong with 4 bars so I do t know why I can’t keep a signal there to view video. I have cameras working that are getting a weaker signal.
I bought the Eufy Doorbell just two weeks ago and until yesterday was working ok. Now i get the P2P Connection failure.
Works ok if i remove it from the mounting base but put it back in then the problem comes back.
Please help
I’ve narrowed the p2p connection problem down to the wifi channel settings on my router. If my router is set to optimise the channel and use 20, 40 or 80 MHz then the eufy 2K wired doorbell occasionally drops out with the p2p connection error. When I disable wifi channel optimisation and only use 20 MHz then it reconnects instantly. Just wish my router would retain the settings; it appears to reset itself and default to channel optimisation which makes the doorbell disconnect….!
Doe me the same problem
I have the same issue.
I’ve worked out that the live feed works when:
(a) the camera detects motion and sends a notification to the app which I click; and
(b) when the doorbell button is pressed and sends a notification to the app which I click.
If I want to just view the live feed without a notification being present on the app or without it detecting motion, it does not work. In those cases, the app spends about 5 - 10 seconds saying that it is trying to establish a secure connection, then gives an error message saying that it has failed to establish a p2p connection.
After such an error, if I move in front of the camera or press the doorbell button, I can immediately view the live feed. This indicates it is unlikely to be a connection quality / strength issue and in fact either:
(a) some kind of firmware or software issue; or
(b) something odd like it running an unsecured feed for motion / doorbell ring triggered video feed vs a secured connection for other access to the video feed.
The doorbell is recording the motion and doorbell button push events and they are accessible via the app.
I can’t update the settings on the doorbell using the app. Every time I try, it says it has failed. This includes setting of motion sensitivity, motion zones, etc. The app will however allow updates of settings on the chime.
My set up:
I’ve tested the wifi signal using the Eufy app and it says ‘solid’ full signal for both chime and s210 doorbell. They are all within 5m of the router and each other.
The tech support are helping me out via email, but have quickly reverted to asking for serial numbers and product details, indicating they are likely going to offer me a replacement if their suggestions do not work.
Their suggestions have been to:
Others in and around 2021 have said adjusting wifi settings, limiting it to 20mhz only (rather than allowing 20/40mhz switching), sometimes fixes this issue. I checked my wifi settings and it was already set to 20mhz only. Whilst I was in the wifi settings, I swapped the wifi channel just in case it was a traffic issue - didn’t fix it.
A quick Google search shows massive volumes of posts on this issue in 2021, a dip in such posts, and then a massive surge once again from about March 2024 onward. Judging by that trend, my guess is a firmware or app update has caused this problem.
It does not matter whether my phone is connected to the wifi or using cellular data. The same issue occurs.
Some have suggested turning off 2 factor authentication. Tried it, didn’t work.
I will continue to update you all in the hope of helping others in this situation.
UPDATE - 24 June 2024 - Eufy technicians have stopped responding to me. App showed a firmware update was available for the s210 doorbell. I tried to apply it using the app. The update said it would take about 3 minutes but after 20 minutes it said it failed to apply. The doorbell then stopped working. I unpaired it and then tried to pair it once again, but now it will not pair. Will be contacting Eufy’s complaints team if I don’t hear anything tomorrow and will be looking for a replacement or refund.
UPDATE #2 - 27 July 2024 - After an inordinate amount of back and forth with tech support, they have replaced my product, arriving yesterday. It works as it should. The doorbell is still on version 3.0.7.1 and the chime is still on version 3.3.0.1m_0.6, subsystem 0.0.0.4, so I’m entirely unsure what the issue was. Many people had said that they managed to get their units to work properly when they tried the firmware update for the doorbell via the app and continually waved their hand in front of the doorbell camera. Others said that Eufy was able to force some kind of firmware update remotely over the internet overnight if you asked them to do it. But this system is working under exactly the same versions. So who knows?!? Either way, the replacement seems to have done the trick. Live view note works even when there has been no movement and all the settings are changeable on the doorbell.
Thanks for your detailed description of the issue you’re facing.
By the sounds of it I have something very similar, in that viewing the live feed from the app I sometimes receive a “Your device is offline, please check your network” message, followed on some occasions with the “P2P connection failure” message.
From what I can tell there is no connection issues when motion is detected or the doorbell is pressed.
Support have been through troubleshooting steps with me and concluded that I should return the doorbell for a replacement (it’s less than a week old), but I suspect the same may happen again.
Do you have any update on your situation?
Hi Tracy.
I too have been asked to return mine for a replacement. I sent it back Friday and I’m waiting for a replacement. I hold zero hope, given that others have turned theirs and had exactly the same issue again.
I have pressed Anker / Eufy to confirm whether it is a software, firmware or hardware issue. Given the extensive troubleshooting I’ve gone through (and that many others have also), it is not a home network issue or a set up issue. Given that hundreds of others are experiencing the same issue and that no forum posts were made about this issue before March, it is clear they have done something which has caused this issue for some users. Would be good of them to sort it out!
If the same issue persists again with the replacement unit, I will update my forum posts to let you know and begrudgingly, I will return to Ring and pay the monthly fee. At least the Ring bell worked as designed.
Quick update - Eufy will not answer my question about when and why the issue occurred.
I agree. I’ve been getting the run around for a week with no answers. They send me an email every other night at about 3am telling me it will be another 24-48 hrs for an answer. This really pisses me off given all the other examples that I am reading about hear in this forum. They know exactly what the problem is…so why the delay in telling me? Does anyone have any suggestions for a different manufacturer? Arlo, Ring, etc?
Hi. Please read my long post in this thread. I’ve updated it. Issue sorted. Also, some suggestions that helped others.
Glad to hear that your issue has been resolved and you have a working product.
Unfortunately I’m not so lucky. The replacement doorbell is acting exactly the same as the original. It’s so frustrating as when it works, it’s great. It detects motion really well, it sends alert notifications efficiently and the image quality is excellent - when I can access it! There doesn’t seem to be any pattern at all about when I can live view / access recorded events and when I can’t. It’s just a matter of refreshing, refreshing, refreshing until it connects back up again. I’ve pushed back on being sent another replacement as I’m not confident a third would be any different to the previous two, hoping instead to get to the next level support for a more detailed diagnosis, but it’s such a painfully slow process!