We can't delete

We can’t delete any videos since our Homebase 2 received a firmware update at 5:30pm yesterday! We performed an uninstall and reinstall of the app on all devices and it still didn’t resolve the problem. Anyone else experiencing this issue? Our Homebase 2 hard drive will soon fill up!

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Same problem !

I have the Homebase 3. I think we had this problem on the last update. In my case I could not see the live feed on any of my three cameras.

Email Anker Support support@eufy.com

I have Homebase2 but have not received an update since first two weeks of December. What version of firmware did you get?

I currently have firmware 3.4.0.4h. I’ll test to see if I can delete videos.

This version allows me to delete videos.

3.4.1.4h for me

R u in beta test group? Obviously, I’m behind your version. Guess I’ll get hit in near future…

No.