I can’t get the web portal https://mysecurity.eufylife.com/#/camera to work. It just hangs on “establishing a secure chanel” and then switching to “request time out”. It shows the correct name for the camera so I know that is right. Also, I have a trial on cloud storage and it doesn’t show any events but they show on my phone app. I have tried disabling the advanced video encryption, logging out of phone app and back in, 3 different browsers for web portal. Nothing is working.While I CAN watch on phone, I intend to get more cameras and wanted web access. Any suggestions on how to get this to work? I sent a request to Eufy but as of 8 hours later I didn’t even get an acknowledgement of my email
Hi, I have the same problem. Did you solve it?
did you find the fix for this? mine just started doing this a few weeks ago.
I tried accessing my cameras on the web for the first time about a week ago but had the exact same issue. Opened a ticket with Eufy and got an acknowledgement email a day later, but nothing since. I still can’t access them.
Same issue here. Previously had it working on Firefox and Chrome, then only Chrome up until a few days ago. Now it’s not working on any of the browsers. Cleared cache. Logged out and logged in. Did the same on the mobile app. Still nothing.
I agree and think it is still a browser issue. Mine works so far with only Safari.