Hey folks, I am certain this issue cropped up as a result of recent code changes that made it into the most recent update–something that is somewhat akin to the core API being altered to provide a snappier feel to the end user while in practice offloading a portion of MEMORY ALLOCATION & CACHE MANAGEMENT so that it front loads a chunk of the recorded video & decrypts it on its way into the the app’s stream buffer to commence playback. It appears that the app hangs somewhere in the process of downloading & caching the remainder of the requested video recording for playback. It seems to be a memory leak that is occurring & that is a bug that will need to be reported & tracked by eufys Dev team so it can be properly prioritized & pulled into one of the next releases.
In the meantime, the best way to eliminate or at least reduce this bad behavior is by proactively force closing the app, CLEARING the APP CACHE (though don’t clear app data unless instructed to do so by support or you’re willing to have to login & reestablish some of your in-app personalizations, which will get deleted.
This (CLEARING DATA) can sometimes help with instability issues but rarely is it necessary. CLEARING APP CACHE and restarting the app should dump the corrupt traces of video that wasn’t being properly handled & cleaned out of memory by the core of the app / API. THIS WILL GET YOU BACK UP & GOING.
You may see the problem resurface after many streams are watched or events are viewed but the same fix will clear things up again until devs release the fix in an upcoming update.
Cheers