Hey sorry you’re dealing with that! Just to double-check: when you press the sync/reset button, do you hold it down for the full 10-15 seconds as per the manual? Also, have you tried power-cycling the camera first (unplug, wait 30 seconds, then plug back in)? Maybe try seeing if the LED turns blue while doing that (Like Webcam test).
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If the LED stays purple and there’s no beep when pressing sync, the camera may be frozen. Unplug it for a few minutes here, plug it back in, and hold the reset button for 10–15 seconds.