I just installed the Eufy Video Doorbell 2K. The doorbell works fine, it’s the app that isn’t working correctly. I use a Samsung Galaxy S22 Ultra. It is running Android Version 13. I have tried to follow all of Eufy’s steps to get the app to send notifications. The problem is, my settings don’t match what Eufy is showing, perhaps because the directions are for Android Version 11 and earlier. I have allowed permissions for notifications for the app. I have allowed notifications for the app. I have turned off putting apps to sleep. I have added Eufy to the never put to sleep. I have turned off power saving. Auto optimization is off, as far as I can tell.
The Eufy Security app has never shown up under Settings->Notifications. Not even after the initial install. Also, when i go to Settings->Apps->Eufy Security->Notifications->Notification Categories, no categories are listed. All that is visible under categories is greyed out “This app hasn’t sent you any notifications.”
I have verified in the app the notifications are enable for video recording and notification.
Samsung says that the app may not be compatible.
Does anyone have a solution for this problem. The doorbell doesn’t do me much good if the app won’t send notifications.
It sounds like you have everything possible set correctly.
Have you restarted your phone since then, could be a glitch that your settings haven’t taken?
I have restarted the phone several times. I’ve uninstalled and reinstalled the app. I still do not get any notifications when there is motion or when someone rings the doorbell
I see you set the Notifications in the Apps Security setting area where it has Home and Away modes.
What about the Doorbells own Settings, where it lists Motion Detection - Audio Settings - Notification & a few other settings. You did the notification part in that section right?
Going into General and tap on About Device to see if the firmware is up to date for the Bell.
Android 13 came out in August 2022 I can’t see it not being compatible yet…, though their App developers are slow at correcting bugs for the app to work correctly.
It is possible that another app on your phone is blocking notifications from the Eufy Security app. You can check this by going to Settings > Apps > Eufy Security > Notifications > Notification Access. Make sure that no other app is blocking notifications.
Simply clear the cache and data for the Eufy Security app it will reset the app to its default settings. This may fix any problems that you are having with the app. To clear the cache and data for the Eufy Security app, go to Settings > Apps > Eufy Security > Storage and then tap on the “Clear cache” and “Clear data” buttons. Sometimes, a simple process can fix problems with apps.
Check for App Updates: Ensure that you have the latest version of the Eufy Security app installed on your device. App updates often contain bug fixes and improvements that can address notification-related issues.
Eufy Security is constantly releasing new updates that may fix bugs and improve performance. To check for updates, go to the Google Play Store and search for “Eufy Security.” If there is an update available, install it.
Adding this here as I had issues too and have discovered a requirement I was unaware of, and never found specifically stated (I have since seen a few replies to others). I understand how to enable detection and notifications in both the camera and HomeBase, went over them a dozen times. I understand how to enable notifications in the modes (Home, Away, etc.). I understand how to enable notifications in my Android phone, again, checked a dozen times… why can’t I get notifications?!
I discovered accidentally that I do get them when I’m in the app, then found someone post that you had to leave it running, in the background. Clearly that doesn’t sound right but if correct, would suck. You DO NOT have to leave the app running but you DO need to exit or close it WITHOUT LOGGING OUT.
I am used to logging out of anything when I’m done, computer, iPad, phone, whatever the device. In this case, that breaks notifications on that specific device. So instead of clicking my account, then choosing to log off, I simply close it with the back button (I do mean close, not just minimize/run in the background), and notifications run as designed.
Hope this helps any frustrated users that have set their notifications multiple times with no luck. I would want/expect the app to clearly show a pop up IF notifications are enabled AND the user chooses to log off, that would have saved me considerable frustration…
