I just installed it today, having the exact same issue, I was going crazy trying to fix it, happy I’m not the only one. Hope it gets fixed soon.
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Have any of the users with this problem checked your router for QOS settings? If you use QOS, its possible that your settings will prioritize other traffic over P2P and that will cause the timeout problem. I disable all QOS on my router and have never had any issues with P2P connections.
Yeah QOS has been disabled for me the whole time.
EDIT: my latest conversation with support they told me since my firmware update was failing they would have their engineers push the update to my device sometime in the next 48 hours. So we’ll see.
If they are able to push it to your device let me know, my update also is not working
I had this exact problem. If you go to “device - settings - general - about device - check for firmware update” you can update to the latest firmware. I did this today and installed ver 3.0.7.7 this immediately fixed the problem.
NOTE: I did have an issue attempting the update but brought the doorbell closer to the Homehub. Also note the blue light on the Homebase will flash red during the update procedure.
Good Luck
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Ok so they were able to push the update and it works now. So if any one is having this issue make sure your device firmware is updated and if it gives you an error contact support and ask them to push the update.
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I just purchased this Eufy package & couldn’t believe that straight away it wouldn’t connect to the doorbell cam. Exact symptoms as described by previous posters. After 2 attempts I managed to update the doorbell to latest firmware ( I had to do it , don’t understand why this wasn’t handled automatically like the Homebase did) anyhow after the doorbell flashed blue a couple of times the firmware updated ( although the updater just sat there not showing complete , I logged in from another device to check)
It’s connecting perfectly & quickly to the doorbell , now just the cam to do 
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Had the same issues as above posters with s220 doorbell and homebase, 3.0.7.7 update seems to have resolved it. And as you said, it was a bit hesitant to take the update, I had to try and update mine 3 times before it finally worked, but now mine is working perfectly. Thanks for all the helpful suggestions and information everyone, I thought I was doing something wrong and I was going crazy trying to figure out where I messed up on the set up.
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Same P2P issue as discussed in this post. I was able to update firmware to 3.0.7.7 by constantly applying motion to the doorbell. Once updated, no P2P connection error.
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Mine arrived today and i was going insane with this issue. I can confirm it is the firmware that needs updating. I bought the doorbell into the house to ensure strong connection. After two attemts the firmware updated and all is well in the world, the live feed works right away.
Than youk. I tried the update but it bricked my unit. Eufy helped me do a hard reset but device wouldn’t update and still had the same issue.
Ooo ok. Constant motion makes sense (sort of) given that the fed only works on constant motion. When I get the relevant unit I’ll try that.
A solution.
An update from today July 2024.
I had this problem and it seems that motion connects the doorbell to the chime hub. Given that you cannot update the doorbell firmware without a connection it is difficult to fix this issue!
Steps
- Update chime firmware
- Do initial doorbell connect setup to chime
- While constantly moving the doorbell to make it think there is motion perform the firmware update for the doorbell.
As of today my firmware versions are
- Chime 3.3.0.1 m_0.6 2024-07-22 17:33:42
- Doorbell v3.0.7.7 (this fixed the thread issue)
Now you can connect anytime to the doorbell to manage it and get live view.
Hope this helps others.
Has anyone having any issues still with the connection dripping out constantly and saying p2p connection issue? I’ve checked and all firmware is up to date 3.1.1.6 for the E340 video doorbell and chime is also up to date, I’ve turned off 2 factor and still can’t get a resolution? Only installed it yesterday and it’s a terrible camera so far already.
Read the thread
I had the exact same issue as above. Completed all recommended troubleshooting and the only thing that worked was:
- Finally waiting for the 3.0.7.7 Firmware update to arrive in my App (Eufy support refused to push it for me like others had suggested and told me to return it for a replacement as it was only a few days old, which I refused)
- To update it successfully, I brought the doorbell inside with my phone and Homebase close by and “rang the doorbell” then immediately updated the firmware whilst moving the doorbell/my hand constantly. My Homebase flashed red, and eventually the Doorbell flashed blue and it worked. It took two tries, the first time my Homebase wasn’t red, this is important. It did take approximately 3-5 minutes to update.
Definitely try ringing doorbell and immediately updating Firmware if you can.
Ridiculously poor support from Eufy, to be honest. But works perfectly now as my other 3 cameras always have.
I’m having the same issue with my E340, also running v3.1.1.6. I’m running battery version with no chime or HomeBase. I’ve already had one replacement doorbell but the same is happening. I’m waiting for next steps from support in terms of diagnostics. Have you managed to get yours working?
I have the same issue. I have been troubleshooting with Eufy Support, and now they tell me I should be able to receive the 3.0.7.7 firmware update by joining a mobile hotspot first using my phone. Have done this (forcing Homebase 3 to connect to the hotspot - the doorbell can’t connect directly), and then pressing the doorbell button before checking for updates.
However I cannot download the update no matter how hard I try. I’ve opened up every single port on my router and tried to update through wifi and also not working. I’ve tried with Ipad and Android to no avail. I’ve stood in front of the doorbell moving around like a ragdoll to activate the motion sensor, and still no update comes through. The wifi connection is always solid (full bars) whether I use my router or the hotspot.
Any ideas?
I have managed to apply the update finally.
I directed the following ports in my router to my Homebase internal IP address:
TCP: 80, 443, 5061, 12306, 12308.
UDP: All ports from 1 to 65535.
But only from IPs 34.235.4.153 , 18.223.127.200 , 54.153.101.7
See here
https://support.eufy.com/s/article/How-to-open-specific-router-ports-for-eufySecurity-devices
(note the needed ports don’t come up in the above article, but do show up on a duckduckgo search result for “How to open specific router ports for eufySecurity devices?”)
This allowed the device to see that the update existed.
However I needed to apply constant motion to the camera to get the update to actually be applied - that is I stood in front of the camera with one hand waving about and the other pressed “apply update”. Pressing the doorbell didn’t do the trick.
Another interesting thing is that the little green plug showing that the doorbell is wired in has also appeared, whereas it failed to appear before.
Hope this helps somebody
Thanks Randel, I have been searching for this all day and finally you got all the answers,
I escalated it today and they have also taken my invoice details and my shipping address, I am really hoping for a replacement part but lets see what they have to offer.
Thanks again.