For owners of the E220 PTZ Indoor 2K and the C120 Indoor 2K Fixed cameras…
Eufy has finally updated these to be Bionic Mind AI capable, meaning they now inherit the detections and “AI” from your Homebase 3 if you have one and connect these cameras to it (facial recognition, etc).
I’ve seen a few people say that all went well with the update, but days later they go offline and refuse to come back online. This is a thing and I have experienced it as well.
The anecdotal fix that I personally found is to factory reset them either ahead of time or after they get the update. I reset a bunch of mine when the first 2 got updated and when the rest updated, they were fine. The first 2 that updated on their own went offline about 2 weeks afterwards and would not come back online or would come back and go off again until I factory reset them. Now they’re all working splendidly.
To factory reset these cameras you’ll remove from the app, then hold the sync button until you hear TWO beeps. Then re-add to the app. If you’re not hearing TWO beeps, you haven’t held the sync button long enough or there’s an issue with the camera, you can always power cycle it just in case and try again.
You may want to pre-emptively copy the S/N through the app or write it down, as some people have said they can’t re-add through QR code for some reason.
Hope this helps a few folks!